Aliyah Ambrose
Spring,TX
Summary
A dynamic leader and entrepreneur, I propelled Cocobeauty Skincare to new heights by enhancing operational efficiency and leveraging market trends. With a proven track record in sales at Nordstrom MAC Cosmetics and exceptional skills in leadership and verbal communication, I excel in driving business growth and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Owner
Cocobeauty Skincare
01.2021 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Consulted with 30 plus customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
Full Time Sales Associate/Makeup Artist
Nordstrom MAC Cosmetics
04.2017 - 01.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared skin for makeup application by cleaning, moisturizing and priming for well over 200 customers while working there.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
Third Key Supervisor
BCBGMAXAZRIA
02.2016 - 11.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored new sales associates to contribute to store's positive culture.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Full Time Sales Associate
Abercrombie & Fitch
03.2014 - 01.2016
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Office Administrative Assistant
ComForCare Health Care
05.2014 - 09.2014
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided support to company employees by copying, faxing, and filing documents.
Education
Esthiology/Esthetician Program Certificate - Esthiology Program
Aveda Institute-Houston
Conroe, TX01.2024
High School Diploma -
Towson High School Law & Public Policy
Towson, MD05.2015
Skills
- Labor Relations
- Sales
- Verbal and written communication
- Consulting
- Talent Development
- Product branding
- Leadership
- Organization
- Problem-Solving
- Time Management
- Operating Business
- Business Management
Timeline
Owner
Cocobeauty Skincare
01.2021 - Current
Full Time Sales Associate/Makeup Artist
Nordstrom MAC Cosmetics
04.2017 - 01.2021
Third Key Supervisor
BCBGMAXAZRIA
02.2016 - 11.2017
Office Administrative Assistant
ComForCare Health Care
05.2014 - 09.2014
Full Time Sales Associate
Abercrombie & Fitch
03.2014 - 01.2016
Esthiology/Esthetician Program Certificate - Esthiology Program
Aveda Institute-Houston
High School Diploma -
Towson High School Law & Public Policy