Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Ashby

Trinity,FL

Summary

Experienced IT specialist in the National Guard who triage support tickets, manages Active Directory and SharePoint, and keeps systems patched and secure. Enjoy explaining tech in plain terms—my hospitality background helps me stay friendly and customer-focused; I'm seeking an apprenticeship to grow my skills and support a collaborative IT team. Holds Secret Clearance

Overview

5
5
years of professional experience

Work History

IT Specialist

Army National Guard
Kuwait And Florida
01.2021 - Current
  • Maintain an up-to-date, practical knowledge base of software, systems, and networking practices to help teammates and users solve issues quickly.
  • Triage and resolve support tickets, create clear knowledge-base articles, and guide users through technical fixes.
  • Perform patch management and software upgrades to reduce security risks and protect data.
  • Manage user accounts and permissions in Active Directory and SharePoint, and proactively learned new tools and best practices to stay current.

Therapy Assistant

Bio Magnetics
Clearwater, FL
11.2025 - 02.2026
  • Managed front-desk duties—answered calls, scheduled appointments, and handled client inquiries with professionalism and confidentiality.
  • Assisted clinicians during therapy sessions, ensuring client comfort and adherence to treatment protocols under supervision.
  • Maintained accurate client records, tracked treatment progress, and coordinated follow-ups to support continuity of care.
  • Explained treatment options and supported sales of appropriate packages when suitable.

Delivery Driver / Insider

Domino's Pizza
Seminole, FL
06.2024 - 05.2025

Valet Attendant

Evolution Parking and Guest Services
St. Petersburg, FL
11.2023 - 06.2024

Server/Cashier

Costal Tacos
Madeira Beach, FL
01.2023 - 01.2024

Education

Some College (No Degree) -

St. Petersburg College
St. Petersburg, FL
12-2025

International Baccalaureate Diploma -

North Kansas City High School
North Kansas City, MO
01-2020

Skills

  • Communication and Interpersonal
  • Versatile Collaborator
  • Meticulous Multitasker
  • Customer Service, Account Management, User Support, Troubleshooting
  • Network and software support with ticketing system expertise

Timeline

Therapy Assistant

Bio Magnetics
11.2025 - 02.2026

Delivery Driver / Insider

Domino's Pizza
06.2024 - 05.2025

Valet Attendant

Evolution Parking and Guest Services
11.2023 - 06.2024

Server/Cashier

Costal Tacos
01.2023 - 01.2024

IT Specialist

Army National Guard
01.2021 - Current

Some College (No Degree) -

St. Petersburg College

International Baccalaureate Diploma -

North Kansas City High School