Nelda Quintanilla
Harlingen,TX
Summary
Professional with strong background in Customer Service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Qualfon
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Caregiver Attendant
APC Home Health Service
08.2017 - 04.2021
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Facilitated smooth transitions between home, hospital, and other care settings by coordinating services and sharing information with relevant parties.
- Administered medications accurately, contributing to overall health and well-being of patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Youth Care Worker
CHS
02.2020 - 12.2020
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Evaluated needs of youth and outlined measures to address.
Education
No Degree -
Texas State Technical College
Harlingen, TX06-2028
High School Diploma -
Rio Hondo High School
Rio Hondo, TX05-2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Leadership
- Teamwork
- Work Ethic
- Communication Interpersonal
- Organization
- Time Management
- Adaptability
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Qualfon
09.2023 - 01.2024
Youth Care Worker
CHS
02.2020 - 12.2020
Caregiver Attendant
APC Home Health Service
08.2017 - 04.2021
No Degree -
Texas State Technical College
High School Diploma -
Rio Hondo High School
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