Toni Farley
Sandy Hook,KY
Summary
Dynamic Customer Service Representative with a proven track record at Qualfon, excelling in problem resolution and active listening. Recognized as a top performer, I effectively coached new hires and consistently exceeded performance metrics, showcasing my critical thinking and relationship-building skills to enhance customer satisfaction and team success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Qualfon
05.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Certification of Nurse Aide - Nurse Aide
Rowan County Vocational Techincal College
Morehead, KY04-1995
N/A
Elliott Count High School
Sandy Hook, KY05-1993
Skills
- Customer service
- Active listening
- Problem resolution
- Relationship building
- Payment processing
- Critical thinking
Timeline
Customer Service Representative
Qualfon
05.2022 - Current
Certification of Nurse Aide - Nurse Aide
Rowan County Vocational Techincal College
N/A
Elliott Count High School
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