Aliyah Brown
Southfield,MI
Summary
Have worked in the customer service industry for about 5+ years. Very enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Associate Cashier
Ollie's Bargain Outlet
04.2021 - 03.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
- Trained new employees in cashier procedures and company policies, promoting consistent customer experience across all team members.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Handled cash and credit transactions accurately,
- Maintained clean and organized work space, ensuring positive environment for both customers and colleague
- Lifted up to 30-50 pounds at once and used pallet jack to move heavier loads.
Cook's Assistant
Bri's Sweet Treats N Eats
04.2017 - 08.2018
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed recipes closely for consistent taste, quality and presentation.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Managed approximately 20-30 incoming calls, emails per day from customers.
House Cleaner
Scruball Cleaning Services
01.2018 - 06.2018
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers to get them schedule for their appointment.
Education
High School Diploma -
Beechcroft High School
Columbus, OH06.2018
Skills
- Data entry proficiency
- Upselling strategies
- Building rapport
- Strong Work Ethic
- Cash handling expertise
- Team player mentality
- Patience and composure
- Customer Support
- Merchandise Restocking
- Cleaning and sanitizing
- Problem-solving abilities
- Pricing and Markdowns
Additional Information
I am proficient in computers and technology, as it comes to me naturally.
Timeline
Customer Service Associate Cashier
Ollie's Bargain Outlet
04.2021 - 03.2024
House Cleaner
Scruball Cleaning Services
01.2018 - 06.2018
Cook's Assistant
Bri's Sweet Treats N Eats
04.2017 - 08.2018
High School Diploma -
Beechcroft High School