Carol Hillian
Statesville,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate Cashier
Big Lots Stores, Inc.
06.2018 - Current
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
Customer Service Sales Representative
B J's Warehouse
09.2017 - 06.2018
- Enhanced customer satisfaction by addressing and resolving membership issues promptly and professionally.
- Streamlined member account maintenance for increased accuracy and efficiency.
- Maintained up-to-date knowledge of membership benefits, enabling accurate and helpful assistance to members.
- Contributed to the development of improved member services policies, resulting in higher satisfaction ratings.
Cashier
Food Lion Grocery
05.2017 - 04.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Food Lion Grocery
04.2015 - 05.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Salisbury High School
Salisbury, NC06.1971
Skills
- Data entry proficiency
- Building rapport
- Upselling strategies
- Professional Appearance
- Cash handling expertise
- Team player mentality
- Refunds and exchanges
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Associate Cashier
Big Lots Stores, Inc.
06.2018 - Current
Customer Service Sales Representative
B J's Warehouse
09.2017 - 06.2018
Cashier
Food Lion Grocery
05.2017 - 04.2018
Cashier
Food Lion Grocery
04.2015 - 05.2017
High School Diploma -
Salisbury High School
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