Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aliyah Brown

Jersey City,NJ

Summary

As a seasoned Technical Expert at the Social Security Administration, I excel in IT infrastructure management and customer support, demonstrating a unique blend of technical proficiency and interpersonal skills. My background includes mentoring teams to enhance performance by 30%, showcasing a commitment to excellence and a passion for technology-driven solutions.

Offering strong analytical thinking and solid grasp of technical principles. Conducts thorough research and applies logical problem-solving methods to technical challenges. Ready to use and develop critical thinking and technical troubleshooting skills in a mentoring role.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Claims Technical Expert

Social Security Adminstration
11.2017 - Current
  • Implemented automation tools to optimize workflows, saving time and resources for the team.
  • Presented complex technical information in an accessible manner during meetings.
  • Enhanced system performance by identifying and resolving complex technical issues.
  • Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.

Claims Representative

Social Security Adminstration
02.2000 - 11.2017
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

Service Representative

Social Security Adminstration
07.1992 - 02.1999
  • Maintained productivity and quality standards at all times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Accepted payments and updated accounts with latest information.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 100 customers each day.

Education

Associate of Science - Computer Programming

Taylor Business Institute
Hoboken, NJ

Bachelor of Arts - Culinary

Hudson County Community College
Jersey City, NJ
05-2007

Skills

  • Customer support
  • Training and mentoring
  • Information security
  • Problem-solving abilities
  • Multitasking
  • Active listening

Certification

  • Customer Service

Timeline

Claims Technical Expert

Social Security Adminstration
11.2017 - Current

Claims Representative

Social Security Adminstration
02.2000 - 11.2017

Service Representative

Social Security Adminstration
07.1992 - 02.1999

Associate of Science - Computer Programming

Taylor Business Institute

Bachelor of Arts - Culinary

Hudson County Community College

Similar Profiles

CREATE PROFILE
Aliyah Brown