Aliyah Brown
Brooklyn,NY
Summary
Results-driven team leader skilled in fostering collaboration, problem-solving, and strong communication. Committed to effective training and support, ensuring team success and operational excellence. Customer service with 7+ years of experience with high customer satisfaction, while working in a fast pace environment. Hardworking and passionate job seeker with strong position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Team Leader
Mighty Quinn's Barbeque
New York, NY
11.2018 - 01.2026
- Assisted team in daily operations and task completion.
- Collaborated with members to streamline workflow processes.
- Participated in training sessions to learn operational procedures.
- Supported communication amongst team members
- Trained new hires for front of house position, setting them up to successfully work independent.
- Organized catering orders once confirmed, organized order the day before to set staff up for success the next day.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Mail Processing Clerk
United States Postal Service, USPS
New York, NY
11.2021 - 08.2022
- Operated automated mail processing equipment to ensure timely sorting and distribution of mail.
- Receive, sort and process incoming mail which consists of letters, packages and other correspondence.
- Maintain accurate records of incoming & outgoing mail, including tracking and logging packages.
- Collaborated with other departments and teams to ensure mail & packages are delivered and received as needed.
- Provided excellent customer service while working in pick-up room assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Verifying identification with customers to ensure their information aligns with the client who set up P.O box, leaving with signature to mark package as delivered.
- Organized letters based on priority and if in the right zip code of station it was mailed to.
Education
Undergrad/Student - Quality Assurance - Science
Herkimer College
Herkimer06-2029
High School Diploma -
Urban Assembly School of Business For Young Women
New York, NY06-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Knowledge of all Microsoft Office Applications
- Profound ability to work under pressure
- Willing to learn new responsibilities in relation to position
- Excellent problem solving, critical thinking
- Strong communication skills
Timeline
Mail Processing Clerk
United States Postal Service, USPS
11.2021 - 08.2022
Team Leader
Mighty Quinn's Barbeque
11.2018 - 01.2026
Undergrad/Student - Quality Assurance - Science
Herkimer College
High School Diploma -
Urban Assembly School of Business For Young Women