ALIYAH CHAVEZ
Albuquerque,NM
Summary
Customer-Focused Waitress dedicated to creating positive dining experiences and fostering genuine connections with guests. Delivered exceptional service through a strong work ethic, attention to detail, and a welcoming demeanor, ensuring customers feel appreciated and cared for. Thrived in fast-paced environments by maintaining organization and a positive attitude, contributing to a vibrant team atmosphere.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
General Manager
Keva Juice
04.2022 - Current
- Oversee daily store operations, opening/closing procedures, cash handling, deposits, and store readiness.
- Hire, train, coach, schedule, and support team members while maintaining a positive, productive work environment.
- Provide friendly, efficient customer service; resolve concerns professionally and build strong customer relationships.
- Prepare and serve smoothies and food items while maintaining quality, consistency, and presentation standards.
- Monitor inventory, place orders, receive deliveries, rotate stock, and reduce waste while maintaining product levels.
- Maintain cleanliness, sanitation, food-safety standards, equipment care, and an organized front and back of house.
- Manage sales goals, labor, productivity, and operating procedures; communicate expectations and lead by example.
- Create a welcoming store atmosphere and motivate employees to deliver excellent service and a positive customer experience.
Waitress / Busser
Sumo Sushi / Amerasia
01.2025 - 09.2025
- Greeted guests warmly, provided attentive table service, answered menu questions, and created a welcoming dining experience.
- Took accurate food and beverage orders, entered orders promptly, communicated special requests, and checked on guests.
- Served food and beverages efficiently and professionally while maintaining accuracy, presentation, and excellent service.
- Built rapport with guests, anticipated needs, handled requests courteously, and helped resolve concerns with a positive attitude.
- Processed payments and handled cash/card transactions accurately when assigned; maintained awareness of checks and table status.
- Cleared and reset tables, removed dishes and glassware, maintained dining-room cleanliness, and completed opening/closing side work.
- Supported servers and kitchen staff during busy shifts, restocked supplies, assisted coworkers, and kept service moving smoothly.
- Followed restaurant cleanliness, sanitation, food-safety, and responsible alcohol-service procedures.
Education
Nursing -
Central New Mexico Community College / University of New Mexico
Albuquerque, NM 08.2023 - 09.2026
Certifications And Skills
Alcohol Server Permit, Current, Customer Service: Guest relations, rapport building, conflict resolution, Leadership: Training, scheduling, coaching, Restaurant Operations: POS/cash handling, food safety, sanitation, inventory, Strengths: Outgoing, dependable, detail-oriented, upbeat, team-oriented, fast learner, calm under pressure
Timeline
Waitress / Busser
Sumo Sushi / Amerasia
01.2025 - 09.2025
Nursing -
Central New Mexico Community College / University of New Mexico
08.2023 - 09.2026
General Manager
Keva Juice
04.2022 - Current