Aliyah N Contreras
Las Cruces,NM
Summary
Dedicated to exceeding expectations with problem-solving skills and delivering exceptional guest experiences. Skilled in multitasking within fast-paced environments, committed to contributing to team success and achieving organizational goals. Eager to embrace new challenges and drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Server
Texas Roadhouse
Las Cruces
01.2022 - Current
- Customer Service
- Greet and seat guests in a friendly and timely manner, ensuring a positive first impression.
- Monitor guest satisfaction and promptly address any concerns or special requests.
- Upsell additional menu items and promote specials to enhance the overall guest experience.
- Serve meals and beverages promptly while maintaining a high level of quality and presentation.
- Product Knowledge
- Provide detailed explanations of menu items, make recommendations, and answer customer inquiries.
- Team Collaboration
- Delivered training programs enabling staff to transition into Team Leader roles.
- Collaborate with team members to ensure smooth service and a positive dining atmosphere.
- Work efficiently in a fast-paced environment, multitasking to meet the demands of a busy restaurant.
- Take accurate food and beverage orders and relay them to the kitchen staff with precision.
- Cash Handling
- Handle cash and card transactions accurately, processing payments and providing change.
- Cleaning and Maintenance
- Maintain cleanliness and organization in the dining area, ensuring a comfortable environment for guests.
- Sanitize and prepare all menus and condiments
Cashier
Lowe’s Hardware
Alamogordo
09.2021 - 01.2022
- Customer Service:
- Greeted customers in a friendly and professional manner, ensuring a positive shopping experience.
- Provided prompt and efficient service at the checkout counter, addressing customer inquiries and resolving issues with courtesy.
- Cash Handling:
- Accurately processed cash, credit, and debit transactions, maintaining a high level of precision to minimize errors.
- Managed and balanced cash drawer at the beginning and end of each shift, ensuring accuracy and compliance with company policies.
- Product Knowledge:
- Maintained a comprehensive understanding of product offerings to assist customers with inquiries and provide product recommendations.
- Stayed informed about promotions and discounts, effectively communicating them to customers.
- Team Collaboration:
- Collaborated with colleagues to maintain a clean and organized work environment.
- Assisted team members during peak periods, demonstrating flexibility and a team-oriented approach.
- Achievements:
- Recognized as cashier of the month my first month
Barista
Lotus Boba Tea
Alamogordo
05.2020 - 08.2021
- Customer Service:
- Greeted and assisted customers in a friendly and professional manner.
- Took customer orders, provided product recommendations, and ensured a positive overall experience.
- Handled customer complaints or concerns promptly and effectively.
- Cash Handling:
- Handled cash and electronic transactions accurately, maintaining a balanced cash drawer.
- Processed payments efficiently and provided correct change to customers.
- Followed cash handling procedures to prevent discrepancies.
- Cleaning and Maintenance:
- Maintained a clean and organized workspace, including the preparation area and customer seating.
- Regularly cleaned and sanitized coffee equipment, utensils, and serving areas.
- Assisted in routine maintenance tasks to ensure equipment functionality.
- Team Collaboration:
- Worked collaboratively with fellow baristas to ensure smooth operations during peak hours.
- Communicated effectively with team members and management to address issues and share ideas.
- Trained new team members on drink preparation techniques and customer service standards.
Education
High school or equivalent -
Alamogordo High School
Alamogordo05.2021
Skills
- Cash Handling
- Customer Service
- Sanitation practices
- Attention to detail
- Task prioritization
- Problem-solving
- Quick adaptability
- Stress management
- Dependable team member
- Leadership
- Strong work ethic
- Quick Learner
- Positive demeanor
- Excellent communication
Timeline
Server
Texas Roadhouse
01.2022 - Current
Cashier
Lowe’s Hardware
09.2021 - 01.2022
Barista
Lotus Boba Tea
05.2020 - 08.2021
High school or equivalent -
Alamogordo High School