Aliyah Crespo

Trained new employees and delegated daily tasks and responsibilities.

• Maintained a clean and organized work environment, ensuring safety standards were met consistently.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Responded to customer requests for products, services, and company information.
• Troubleshooting technology
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices for consistent customer service delivery.