Hi, I’m
Jaimee Pendergast
Charleston,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
years of professional experience
1
Certification
Work History
Panda ExpressMattoon, IL
Shift Lead
04.2025 - Current
Job overview
- Streamlined cash handling processes to enhance accuracy and efficiency. Managed cash management operations, ensuring optimal funds allocation. Coordinated Loomis orders to maintain consistent cash supply levels.
- Developed coaching opportunities to enhance employee training effectiveness. Facilitated training sessions aimed at skill development and knowledge transfer. Implemented structured mentorship programs to support ongoing employee growth.
- Food safety management
- inventory evaluations
- Handled customer service inquiries effectively, resulting in improved customer experience. Resolved complaints efficiently, contributing to a reduction in escalations. Maintained detailed records of customer interactions for future reference and trend analysis. Partnered with departments to develop strategies for addressing common customer concerns.
- Traveled to different locations to support other stores
Kingery PrintingMattoon, IL
Shipping and Receiving
05.2024 - 02.2025
Job overview
- Loading boxes onto trucks using fork lift or hand jack
- Unloads materials and supplies received
- Monitor inventory counts as necessary
- Determine shipping method for materials
- Communicate with csr on customers desired ship method from sim0le to very detailed
- Examine and unpack incoming shipments
- Correct open deliveries
- Prepare shipments for postal/commercial conveyance
- Maintain shipping logs
Phillips 66Mattoon, IL
Gas Station Attendant
06.2023 - 02.2025
Job overview
- Money handling
- inventory management.
- Uhaul moving services and rental trucks.
- Stocking
- Welcoming customers and confirming identifications
52 Properties LLCMattoon, IL
Construction Worker/Maintenance Worker
07.2021 - 10.2023
Job overview
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Loaded, unloaded and moved material to and from storage and production areas.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Measured dimensions of finished pieces for conformance to specifications.
- Help maintenance smaller rented homes.
WendysMattoon, IL
Manager
09.2020 - 07.2023
Job overview
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Onboarded new employees with training and new hire documentation.
- Supervised labor costs and departmental expenses to remain in line with budget.
Rural King (HQ)Mattoon, IL
Customer Service Representative
Job overview
- Responded to customer comments and questions via LiveChat during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Answered over 90-100 calls per shift to meet fast-paced call center demands.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Quality InnMattoon, IL
Hotel Front Desk Clerk
03.2016 - 07.2018
Job overview
- Assisted each new arrival courteously while verifying reservations and identification.
- Collected room deposits, fees and payments.
- Inspected lobby bathrooms and common areas surrounding front desk for cleanliness multiple times per shift.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Validated critical personal and payment information for adherence to security and payment card industry standards.
- Provided exceptional service to guests through outside venue reservations and tour arrangements.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Balanced accounts and produced daily reports for total verification.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Brians PlaceMattoon, IL
Bartender Supervisor
08.2015 - 12.2020
Job overview
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
T-RocMattoon, IL
Cell Phone Sales Associate
Job overview
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted customers in determining cellular phone needs by asking open- ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Operated product tools, equipment and point of sale terminals.
- Accepted and processed payments and purchases for new equipment using POS system.
- Developed strong rapport with customers and created positive impression of business.
Education
Lake Land CollegeMattoon, IL
Business Management
12-2012
Mattoon High SchoolMattoon, IL
High School Diploma
06-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Team development
- Store maintenance
- Staff education and training
- Key holder experience
Certification
Food Management Certificate
Timeline
Shift Lead
Panda Express
04.2025 - Current
Shipping and Receiving
Kingery Printing
05.2024 - 02.2025
Gas Station Attendant
Phillips 66
06.2023 - 02.2025
Construction Worker/Maintenance Worker
52 Properties LLC
07.2021 - 10.2023
Manager
Wendys
09.2020 - 07.2023
Hotel Front Desk Clerk
Quality Inn
03.2016 - 07.2018
Bartender Supervisor
Brians Place
08.2015 - 12.2020
Customer Service Representative
Rural King (HQ)
Cell Phone Sales Associate
T-Roc
Mattoon High School
High School Diploma
Lake Land College
Business Management