Aliyah Daniels
Baton Rouge,LA
Summary
Outgoing, tech-savvy Client specialist with over 4 years experience in the industry. I am passionate about medicine, helping people, volunteering, and advancements in technology. The overall customer experience is my number one priority. I go above and beyond to deliver exceptional service while setting the right expectations. Proven ability to work independently, lead and deliver results. I am self-motivated and able to collaborate with other departments to execute seamlessly. Eager to take on challenges and resolve complex customer issues, and able to work as a team to support corporate initiatives.
Overview
3
3
years of professional experience
Work History
Guest Relations Rep/Team Member
Target
Atlanta, GA
04.2023 - 08.2023
- As a cashier and CSR developed positive customer experience, built relationships through friendly greetings and exceptional service.
- Balanced cash draw ensured all transactions were properly accounted for.
- Effectively addressed all customer needs, responding to specific request.
- Worked hard to learn the required tasks quickly to maximize performance.
- As a floater, rotated through a series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Processed and retrieved customer special orders.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Lead Hostess
Maggianos
Atlanta, Georgia
03.2022 - 04.2023
- Greeted guests upon arrival
- Gathered information to seat groups or place them on the waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Supported all staff—serving staff, food runners, and bussers—to keep the dining room presentable and ready for a great guest experience.
- Completed closing duties by closing out the host stand, locking doors, etc
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Managed and built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered phones promptly to record and confirm reservations.
- Tracked seated guests and available seating using computer-based and mobile reservation software (Open table and Toast amongst other restaurant software) collected reservation information and communicated updates to guests via mobile device or in-person.
Jode enterprise
Atlanta, GA
08.2020 - 04.2021
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Made out bond calls to close settle invoices
- Maintained inventory in supply closet to prevent shortages.
Education
Bachelor of Science - Biology, Pre-med
Louisiana State University And A&M College
Baton Rouge, LA05-2027
Dual Enrollment
Georgia State University
Atlanta, GA05.2023
General Studies -
North Atlanta High School
Atlanta, GA05.2023
Skills
- Account Management
- Attention to detail
- Sales expertise
- Teamwork and Collaboration
- Call Center Operations
- Problem-Solving
- Collaboration and Teamwork
- Relationship Management
- Effectively handle competing priorities
- Exceptional Verbal communication
- Analytical skills
- Administrative skills
- Complaint resolution
Timeline
Guest Relations Rep/Team Member
Target
04.2023 - 08.2023
Lead Hostess
Maggianos
03.2022 - 04.2023
Jode enterprise
08.2020 - 04.2021
Bachelor of Science - Biology, Pre-med
Louisiana State University And A&M College
Dual Enrollment
Georgia State University
General Studies -
North Atlanta High School