Aliyah Francois
Westwego,LA
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Solar Alternatives Inc.
08.2023 - Current
- Developed and maintained relationships with potential clients to drive sales growth.
- Managed customer inquiries, providing timely and accurate information on products and services.
- Resolved customer issues promptly, ensuring high satisfaction levels and fostering repeat business opportunities.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Managed scheduling and follow-up communications with prospective clients to ensure timely appointments.
- Set appointments with salespeople and potential customers.
Front Desk Receptionist
Nopsi Hotel
06.2021 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Processed incoming and outgoing mail, ensuring timely delivery and accurate documentation.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments, coordinating calendar for multiple staff members to optimize time management.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies..
Front Desk Receptionist
Renaissance New Orleans Arts Warehouse Hotel
06.2019 - 04.2021
- Greeted and directed visitors, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, handling incoming calls professionally and efficiently.
- Scheduled appointments, coordinating calendar for multiple staff members to optimize time management.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
- Processed incoming and outgoing mail, ensuring timely delivery and accurate documentation.
Education
High School Diploma -
L.W Higgins Highschool
Marrero, La05.2021
Skills
- Customer service
- Cheerful and energetic
- Attention to detail
- Relationship development
- Organizational skills
- Email and phone etiquette
- Verbal and written communication
- Front desk management
- Data entry
- Guest services
Timeline
Inside Sales Representative
Solar Alternatives Inc.
08.2023 - Current
Front Desk Receptionist
Nopsi Hotel
06.2021 - 08.2023
Front Desk Receptionist
Renaissance New Orleans Arts Warehouse Hotel
06.2019 - 04.2021
High School Diploma -
L.W Higgins Highschool
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