Aliyah Hoghooghi
Somerville
Summary
Experienced Manager & Customer Service Professional with a strong background in both management and customer service, I have skills that allow me to effectively lead teams while ensuring customer satisfaction. I am currently seeking a new opportunity where I can use my experience in team management, problem-solving, and client relations. Looking forward to hearing from you. Have a great day
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Zumiez
Bridgewater
06.2025 - Current
- Supervised daily store operations and maintained compliance with company policies.
- Managed staff scheduling and ensured adequate coverage during peak hours.
- Assisted in training new employees on customer service and product knowledge.
- Collaborated with leadership to implement store promotions and merchandising strategies.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Supervisor
Wawa
Neshanic
10.2024 - 06.2025
- Supervised daily operations to ensure efficient store performance and excellent customer service
- Trained, coached, and motivated team members to meet performance and service goals
- Handled scheduling, shift coverage, and delegated tasks to ensure smooth operations
- Resolved customer issues promptly and professionally, maintaining a positive store environment
- Assisted with inventory control, stock replenishment, and product rotation
- Conducted cash handling procedures, including deposits, register audits, and balancing
- Enforced company policies and safety standards to ensure a clean, safe work environment
Order Fulfillment Pharmacy Technician
Boothwyn Pharmacy
Kennett Square
09.2024 - 11.2024
- Accurately filled and labeled prescriptions in a high-volume, mail-order pharmacy setting
- Verified patient information, medication orders, and dosages according to company protocols and state/federal regulations
- Operated pharmacy software systems to process and track prescriptions, print labels, and manage inventory
- Collaborated with pharmacists and healthcare professionals to ensure safe, timely, and accurate medication dispensing
- Managed medication inventory, including restocking, expiration date checks, and returns processing
- Prepared orders for shipping, ensuring all medications were properly packaged and documentation was included
- Adhered to HIPAA guidelines and maintained confidentiality of patient information at all times
- Maintained a clean, organized, and compliant work environment following all safety and pharmacy standards
Shift Manager/Pharmacy Technician
CVS Health
Landenberg
12.2023 - 09.2024
- Assisted the Pharmacist in filling, labeling, and dispensing prescriptions accurately and efficiently
- Managed front-end store operations during shifts, including opening/closing procedures, cash handling, and employee supervision
- Trained and guided pharmacy and front-store staff on company policies, procedures, and customer service standards
- Maintained inventory by ordering, receiving, and restocking medications and supplies
- Ensured compliance with HIPAA regulations and CVS company standards for safety, accuracy, and confidentiality
- Handled customer inquiries and concerns professionally to ensure a positive pharmacy experience
- Collaborated with pharmacists to ensure high-quality patient care and workflow efficiency
- Oversaw daily operations, including scheduling, delegation of tasks, and performance feedback to team members
Animal Caretaker
Private Employers
Bridgewater
09.2022 - 06.2023
- Provided daily care for animals including feeding, grooming, exercise, and enrichment
- Monitored animal behavior and health, reporting any signs of illness or distress to veterinary staff
- Cleaned and sanitized animal's space for a safe and hygienic environment
- Administered medications and treatments as directed by veterinary staff
- Ensured proper record-keeping of feeding schedules, medications, and behavioral observations
- Maintained calm, compassionate interactions with animals, especially those with behavioral or medical needs
Lifeguard and Swim Instructor
Little Dolphins Swim Academy
Bound Brook
09.2022 - 01.2023
- Ensured children and adults were conducting themselves in a safe manner
- Made sure environment was clean and prepared for each class
- Effectively taught curriculum and had high graduation rates
- Curated a safe and calming space to learn
- Supervised swimmers to ensure safety, prevent accidents, and respond to emergencies quickly and effectively.
- Instructed individuals and groups of all ages and skill levels in proper swimming techniques, water safety, and confidence-building exercises.
- Developed and implemented lesson plans tailored to students' progress and abilities.
- Performed regular water rescues, first aid, and CPR when necessary
- Conducted routine pool maintenance and safety checks, ensuring compliance with health and safety regulation
- Communicated effectively with parents and facility staff to provide progress updates and ensure a positive learning environment.
Dog Walker and Pet Sitter
Private Employer
Manville
06.2017 - 09.2021
- Provided attentive overnight care for pets in clients' homes, ensuring safety, comfort, and routine consistency
- Managed feeding schedules, administered medications, and monitored for signs of illness or distress
- Maintained regular communication with pet owners through updates, photos, and check-ins
- Delivered additional house-sitting services such as plant care, mail retrieval, and light cleaning
- Built strong client relationship through reliability, discretion, and compassionate care
Camp Counselor/ Counselor/Tutor/Caretaker for Children
RAHD
Lebanon
09.2016 - 08.2019
- Tutored children in all subjects of education
- Taught basic life skills in preparation for life
- Looked after large groups of children of all ages within building and on field trips
- Supervised children in public areas
- Life guard on pool field trips
- Helped children have fun and create memories
- Led educational and recreational activities that supported cognitive, social, and emotional development
- Facilitated creative play, outdoor games, arts and crafts, and group projects to promote teamwork and self-expression
- Assisted with mealtimes, hygiene routines, and conflict resolution, modeling positive behavior and communication
- Maintained daily communication with parents and staff, providing updates on progress, behavior, and achievements
Education
High school diploma -
Somerville High School
Somerville, NJSkills
- Babysitting
- Behavior Management
- Caregiving
- Cash Handling
- Cash Register
- Childcare
- Cleaning Experience
- Classroom Management
- Co-teaching Experience
- Communication Skills
- Computer Skills
- Conflict Resolution
- Customer Relationship Management
- Customer Service
- Early Childhood Education
- Employee Training
- Emotional Intelligence
- Experience with Children
- Experience with Special Needs Support
- Experience Working with Students
- Staff training
- Inventory management
- Customer service
- Cash handling
- Visual merchandising
- Employee scheduling
- Sales analysis
- Team supervision
- Problem solving
- Experience working with individuals on the Spectrum
- Food Preparation
- Google Docs
- Guest Services
- Hand Tools
- Inventory Management
- Leadership
- Lifeguard
- Landscape Maintenance
- Management
- Math
- Medication Dispensing
- Mentoring
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Office Management
- Organizational Skills
- Patient Care
- Patient Service
- Pet Care
- Pet Sitting
- Phone Etiquette
- Pharmacy Operations
- Pool Maintenance
- Presentation Skills
- Preschool Experience
- Problem Solving
- Project Management
- Public Speaking
- Regulatory Compliance
- Relationship Management
- Research
- Retail Sales
- Safety Standards
- Sales
- Sanitation
- Sensory Disabilities Understanding
- Shift Management
- Skilled in Working with Individuals with Disabilities
- Special Education
- Special Needs Aide/Teaching
- Supervising Experience
- Supportive Care for Individuals with Special Needs
- Swimming
- Teaching
- Team Supervision
- Teamwork
- Time Management
- Toddler Care
- Typing
- Tutoring
- Writing Skills
Certification
- Lifeguard Training
- First Aid Certification
- Driver's License
- CPR Certification
Personal Information
Authorized To Work: US for any employer
Timeline
Assistant Store Manager
Zumiez
06.2025 - Current
Team Supervisor
Wawa
10.2024 - 06.2025
Order Fulfillment Pharmacy Technician
Boothwyn Pharmacy
09.2024 - 11.2024
Shift Manager/Pharmacy Technician
CVS Health
12.2023 - 09.2024
Animal Caretaker
Private Employers
09.2022 - 06.2023
Lifeguard and Swim Instructor
Little Dolphins Swim Academy
09.2022 - 01.2023
Dog Walker and Pet Sitter
Private Employer
06.2017 - 09.2021
Camp Counselor/ Counselor/Tutor/Caretaker for Children
RAHD
09.2016 - 08.2019
High school diploma -
Somerville High School