Kayla Myers
Damascus,MD
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar Tree
Damascus, MD
11.2024 - Current
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Implemented new sales strategies that resulted in a XX% increase in monthly revenue
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
- Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
- Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock
- Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
- Coordinated promotional events or sales initiatives to drive foot traffic into the store and increase brand awareness
- Served as acting store manager during periods of absence or vacation
- Assist with all store functions and day-to-day store activities as directed by the Store Manager
- Able to perform all opening and closing procedures in the absence of the Store Manager
- Assist the Store Manager in protecting and securing all company assets, including store cash
- Adhere to all policies and procedures including safety guidelines
- Maintain a professional and friendly environment with customers, subordinates and supervisors
- Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
- Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities as delegated by the Store Manager
- Assist the Store Manager on the receipt and return of DSD merchandise
- Follow the VIP and DSD Policies and Procedures
- Assist Store Manager in the management of freight flow
- Meet or exceed productivity standards
- Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
- Assist the Store Manager in maintaining stockroom organization
- Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
- Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
- Assist the Store Manager in planning and implementing monthly Sales Planners
Sales Floor Associate
Dollar Tree
Damascus, MD
10.2023 - 11.2024
- Handle all sales transactions while operating assigned cash register
- Maintains security of all cash
- Protects all company assets
- Maintains a high level of good customer service
- Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors
- Receives merchandise
- Assist with unloading trucks
- Works in a safe manner
- Adheres to and upholds policies and procedures
- General math skills to allow for cash accounting
- Strong verbal communication skills
- High level of integrity and honesty; responsible for handling cash
Childcare Provider
Care.com
01.2021 - 12.2023
- Provided care to children inside and outside the home
- Prepared healthy meals
- Maintained a daily schedule
- Performed light housework
- Lead children in fun activities
- Keeps the children's living and play areas tidy
- Helped with homework and tutoring as needed
- Cared for infants, including feeding, diapering, and dressing
- Meets the physical, social, and emotional needs of children in their care
- Have also worked overnight!
Pet Care Provider
Damascus, MD
01.2020 - 12.2021
- Provided excellent care for a litter of puppies!
- Followed all proper instructions for the proper care, play, and love of each pet
- Fed animals daily as needed and made sure they had access to fresh water at all times
- Kept animals clean and free of contaminants to promote optimal health
- Observe animals to detect signs of illness, disease, or injury
- Prioritized animal safety and comfort at all times!
Crew Member
Burger King
Mount Airy, MD
01.2020 - 12.2020
- Follow all Food and Personal Safety Procedures
- Replenish and rotate supplies
- Keeps supplies stocked
- Keep the lot, lobby, kitchen counters and restrooms clean
- Operate in accordance with established performance and operating standards as set
- Display a clear understanding of the Mission, Vision and Values
- Creating a hospitable environment
- Delivering gold standard service with a smile
Education
High school diploma -
Damascus High School
Damascus, MD06.2021
Skills
- Customer Service
- Experience with children
- Communication skills
- Babysitting
- Retail management
- Cash handling
- Infant care
- Pet care
- Organization
- Leadership
- Retail sales
- Problem Solving
- Inventory control
- Cash register
- Adaptability
- Strong work ethic
- Communication
- Attention to detail
- Merchandising
- Management
- Stock management
- Team building and leadership
- Stock rotations
Certification
Driver's License
Timeline
Assistant Store Manager
Dollar Tree
11.2024 - Current
Sales Floor Associate
Dollar Tree
10.2023 - 11.2024
Childcare Provider
Care.com
01.2021 - 12.2023
Pet Care Provider
01.2020 - 12.2021
Crew Member
Burger King
01.2020 - 12.2020
High school diploma -
Damascus High School