Work Preference
Summary
Overview
Work History
Education
Certification
Timeline
Generic
Open To Work

Aliyah Hoghooghi

Somerville,NJ

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Optometry TechnicianStore ManagerAssistant Store Manager

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Somerville, NJ
Open to relocation: No

Salary Range

$19/hr - $1000/hr

Summary

Experienced Manager & Customer Service Professional with a strong background in both management and customer service, I have skills that allow me to effectively lead teams while ensuring customer satisfaction. I am currently seeking a new opportunity where I can use my experience in team management, problem-solving, and client relations. Looking forward to hearing from you. Have a great day

Overview

10
10
years of professional experience
1
1
Certification

Work History

Optometry Technician

Pearle Vision
Bridgewater, NJ
11.2025 - Current
  • Performed patient intake and recorded medical histories accurately.
  • Assisted in conducting preliminary eye exams using diagnostic equipment.
  • Educated patients on contact lens care and eyewear options.
  • Coordinated appointments and managed patient flow efficiently.
  • Maintained inventory of optical supplies and assisted in ordering processes.
  • Implemented process improvements to enhance patient experience and satisfaction.
  • Collaborated with optometrists to ensure accurate prescription fulfillment and follow-up care.
  • Maintained and updated electronic patient files, complying with confidentiality regulations.
  • Trained first-time contact wearers on insertion and removal of lenses.
  • Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
  • Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
  • Streamlined office operations by managing appointment scheduling and updating patient records.
  • Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
  • Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
  • Enhanced patient experience by delivering exceptional customer service and addressing concerns.
  • Assisted optometrist with diagnostic tests such as refraction, NCTs, OCTA, and Optomap scans
  • Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
  • Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
  • Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.

Assistant Store Manager

Zumiez
Bridgewater, New Jersey
06.2025 - 08.2025
  • Supervised daily store operations and maintained compliance with company policies.
  • Managed staff scheduling and ensured adequate coverage during peak hours.
  • Assisted in training new employees on customer service and product knowledge.
  • Collaborated with leadership to implement store promotions and merchandising strategies.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Team Supervisor

Wawa
Neshanic, US
10.2024 - 06.2025
  • Supervised daily operations to ensure efficient store performance and excellent customer service
  • Trained, coached, and motivated team members to meet performance and service goals
  • Handled scheduling, shift coverage, and delegated tasks to ensure smooth operations
  • Resolved customer issues promptly and professionally, maintaining a positive store environment
  • Assisted with inventory control, stock replenishment, and product rotation
  • Conducted cash handling procedures, including deposits, register audits, and balancing
  • Enforced company policies and safety standards to ensure a clean, safe work environment

Order Fulfillment Pharmacy Technician

Boothwyn Pharmacy
Kennett Square, US
09.2024 - 11.2024
  • Accurately filled and labeled prescriptions in a high-volume, mail-order pharmacy setting
  • Verified patient information, medication orders, and dosages according to company protocols and state/federal regulations
  • Operated pharmacy software systems to process and track prescriptions, print labels, and manage inventory
  • Collaborated with pharmacists and healthcare professionals to ensure safe, timely, and accurate medication dispensing
  • Managed medication inventory, including restocking, expiration date checks, and returns processing
  • Prepared orders for shipping, ensuring all medications were properly packaged and documentation was included
  • Adhered to HIPAA guidelines and maintained confidentiality of patient information at all times
  • Maintained a clean, organized, and compliant work environment following all safety and pharmacy standards

Shift Manager/Pharmacy Technician

CVS Health
Landenberg, US
12.2023 - 09.2024
  • Assisted the Pharmacist in filling, labeling, and dispensing prescriptions accurately and efficiently
  • Managed front-end store operations during shifts, including opening/closing procedures, cash handling, and employee supervision
  • Trained and guided pharmacy and front-store staff on company policies, procedures, and customer service standards
  • Maintained inventory by ordering, receiving, and restocking medications and supplies
  • Ensured compliance with HIPAA regulations and CVS company standards for safety, accuracy, and confidentiality
  • Handled customer inquiries and concerns professionally to ensure a positive pharmacy experience
  • Collaborated with pharmacists to ensure high-quality patient care and workflow efficiency
  • Oversaw daily operations, including scheduling, delegation of tasks, and performance feedback to team members

Animal Caretaker

Private Employers
Bridgewater, US
09.2022 - 06.2023
  • Provided daily care for animals including feeding, grooming, exercise, and enrichment
  • Monitored animal behavior and health, reporting any signs of illness or distress to veterinary staff
  • Cleaned and sanitized animal's space for a safe and hygienic environment
  • Administered medications and treatments as directed by veterinary staff
  • Ensured proper record-keeping of feeding schedules, medications, and behavioral observations
  • Maintained calm, compassionate interactions with animals, especially those with behavioral or medical needs

Lifeguard and Swim Instructor

Little Dolphins Swim Academy
Bound Brook, US
09.2022 - 01.2023
  • Ensured children and adults were conducting themselves in a safe manner
  • Made sure environment was clean and prepared for each class
  • Effectively taught curriculum and had high graduation rates
  • Curated a safe and calming space to learn
  • Supervised swimmers to ensure safety, prevent accidents, and respond to emergencies quickly and effectively.
  • Instructed individuals and groups of all ages and skill levels in proper swimming techniques, water safety, and confidence-building exercises.
  • Developed and implemented lesson plans tailored to students' progress and abilities.
  • Performed regular water rescues, first aid, and CPR when necessary
  • Conducted routine pool maintenance and safety checks, ensuring compliance with health and safety regulation
  • Communicated effectively with parents and facility staff to provide progress updates and ensure a positive learning environment.

Dog Walker and Pet Sitter

Private Employer
Manville, US
06.2017 - 09.2021
  • Provided attentive overnight care for pets in clients' homes, ensuring safety, comfort, and routine consistency
  • Managed feeding schedules, administered medications, and monitored for signs of illness or distress
  • Maintained regular communication with pet owners through updates, photos, and check-ins
  • Delivered additional house-sitting services such as plant care, mail retrieval, and light cleaning
  • Built strong client relationship through reliability, discretion, and compassionate care

Camp Counselor/ Counselor/Tutor/Caretaker for Children

RAHD
Lebanon, US
09.2016 - 08.2019
  • Tutored children in all subjects of education
  • Taught basic life skills in preparation for life
  • Looked after large groups of children of all ages within building and on field trips
  • Supervised children in public areas
  • Life guard on pool field trips
  • Helped children have fun and create memories
  • Led educational and recreational activities that supported cognitive, social, and emotional development
  • Facilitated creative play, outdoor games, arts and crafts, and group projects to promote teamwork and self-expression
  • Assisted with mealtimes, hygiene routines, and conflict resolution, modeling positive behavior and communication
  • Maintained daily communication with parents and staff, providing updates on progress, behavior, and achievements

Education

High school diploma -

Somerville High School
Somerville, NJ

Certification

  • Lifeguard Training
  • First Aid Certification
  • Driver's License
  • CPR Certification

Timeline

Optometry Technician

Pearle Vision
11.2025 - Current

Assistant Store Manager

Zumiez
06.2025 - 08.2025

Team Supervisor

Wawa
10.2024 - 06.2025

Order Fulfillment Pharmacy Technician

Boothwyn Pharmacy
09.2024 - 11.2024

Shift Manager/Pharmacy Technician

CVS Health
12.2023 - 09.2024

Animal Caretaker

Private Employers
09.2022 - 06.2023

Lifeguard and Swim Instructor

Little Dolphins Swim Academy
09.2022 - 01.2023

Dog Walker and Pet Sitter

Private Employer
06.2017 - 09.2021

Camp Counselor/ Counselor/Tutor/Caretaker for Children

RAHD
09.2016 - 08.2019

High school diploma -

Somerville High School

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Aliyah Hoghooghi