Aliyah Jones
Greenville,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Healthcare Customer Service Representative
Maximus
Greenville, Ms, Remote
01.2023 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed approximately 30 incoming calls per day from customers.
Customer Service Specialist
TTEC
Greenville, Ms, Remote
01.2020 - 01.2023
- Resolved customer inquiries regarding policy coverage and claims processes.
- Managed approximately 40 incoming calls per day from customers.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Completed customer applications and updated records to reflect current information.
Call Center Agent
SITEL
Greenville, Ms, Remote
01.2017 - 01.2020
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled high-volume inbound calls, ensuring timely responses to customer inquiries and concerns.
- Managed insurance policy renewals, ensuring compliance with regulatory standards and company guidelines.
- Managed approximately 40 incoming calls and emails per day from customers.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Generated quotes and proposals for clients to match individual needs.
Education
High School Diploma -
Greenville High School
Greenville, MS05-2017
Skills
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Insurance verification
- Medical terminology
- Healthcare industry
- Data entry
- Phone and email etiquette
- Relationship building
- Patient education
- Conflict resolution
- Computer skills
- Microsoft office
Timeline
Healthcare Customer Service Representative
Maximus
01.2023 - 01.2025
Customer Service Specialist
TTEC
01.2020 - 01.2023
Call Center Agent
SITEL
01.2017 - 01.2020
High School Diploma -
Greenville High School