Christina Kasecky
Summary
Operations and service delivery leader with over 20 years of progressive experience within the American Red Cross leading multi-site blood operations, transportation, supply chain, inventory management, and regulatory compliance. Proven ability to drive operational excellence through strategic planning, cross-functional collaboration, program implementation, and continuous improvement. Experienced in developing high-performing teams, leveraging data and analytics to optimize performance, and leading change initiatives that support mission-critical service delivery while ensuing compliance with FDA, AABB, and American Red Cross standards.
Overview
21
21
years of professional experience
Work History
Service Delivery Manager
American Red Cross
03.2023 - Current
- Lead multi-site service delivery operations across three facilities, ensuring operational continuity, order fulfillment, transportation coordination, and customer support for mission-critical blood operations.
- Direct workforce operations for over 40 employees and more than 100 volunteers, driving performance, workforce development, engagement, and accountability,
- Partner cross-functionally with operations, manufacturing, supply chain, customer service, and transportation leaders to align priorities, resolve issues, and support strategic objectives.
- Oversee end-to-end service delivery execution, including shipment processing, inventory management, manufacturing workflows, and transportation coordination to ensure timely and accurate distribution.
- Drive continuous improvement initiatives utilizing Connect, TMS, Power BI, SmartSolve, eProgresa, Samsara, RCD and REES to enhance operational visibility, monitor key performance metrics, and support data-driven decision making.
- Manage vendor relationships, freight audit activities, and invoice reconciliation to support financial stewardship and operational efficiency.
- Lead change management, communication, and process standardization initiatives supporting enterprise system implementations and operational excellence across multiple sites.
- Direct facility readiness, safety compliance, preventive maintenance, and site transition activities to ensure uninterrupted operations and service continuity.
Supervisor, Distribution Operations
American Red Cross
08.2015 - 03.2023
- Lead distribution, transportation, and inventory operations supporting timely fulfillment and service delivery across a complex blood supply network.
- Directed daily operations and workforce activities, promoting accountability, operational excellence, and continuous improvement.
- Partnered cross-functionally with manufacturing, customer service, and transportation teams to ensure alignment of priorities, resolve operational issues, and maintain service continuity.
- Managed transportation and supported order management processes utilizing TMS and Connect systems to optimize shipment coordination and excecution.
- Leveraged enterprise systems Connect, TMS, SmartSolve, eProgesa, and REES to monitor operational performance and support data-driven decision making.
- Led employee training and development initiatives to support employee engagement and operational excellence.
Distribution Technician II
American Red Cross
06.2005 - 08.2015
- Executed inventory management, order fulfillment, and distribution activities supporting timely delivery and service continuity.
- Maintained product quality and safety in compliance with SQUIPP, FDA and American Red Cross standards.
- Provided exceptional customer service while supporting hospitals and internal stakeholders.
- Utilized enterprise systems to process orders, maintain inventory accuracy, and support operational efficiency.
- Assisted with employee onboarding and training to promote consistency and operational excellence.
Education
Mount Aloysius College
Cresson, PASkills
- Multi-Site Operations Leadership
- Program Implementation
- Organizational Development
- Stakeholder Management
- Supply Chain & Logistics
- Transportation Management
- KPI & Performance Management
- Workforce Development
- Talent Development & Coaching
- Cross-Functional Leadership
- Change Management
- Vendor & Financial Management
- Process Improvement
- Service Delivery Operations
- Power BI
- Connect
- TMS
Timeline
Service Delivery Manager
American Red Cross
03.2023 - Current
Supervisor, Distribution Operations
American Red Cross
08.2015 - 03.2023
Distribution Technician II
American Red Cross
06.2005 - 08.2015
Mount Aloysius College
Selected Leadership Achievements
- Co-led enterprise implementation of Freight Audit and Pay (FAP), partnering with stakeholders to drive operational integration and process standardization.
- Supported enterprise pilot programs and system testing initiatives, evaluating workflows, identifying gaps, and providing operational feedback to refine and scale new processes and tools.
- Led communication workstream for FAP, developing strategy, communications, and training materials to support implementation.
- Participated in Innovation Team and enterprise pilot initiatives focused on process improvement and operational efficiency.
- Supported facility relocation and site transition projects, ensuring operational continuity and system readiness.