Aliyah Lord

• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
• Reconciled monthly bank statements with internal financial records to maintain accuracy.
• Developed and maintained detailed financial reports for management review and decision-making.

-Managed incoming calls to address technical support inquiries and billing concerns.

-Achieved top metrics in customer satisfaction and sustainability initiatives.

-Enhanced profitability by implementing additional benefits to phone packages.

In this position I’ve communicated with plenty of customers and helped them resolve complex issues that involved Billing, Equipment Orders, and much more high end Cellular normalities. I constantly have to create out of the box solutions for each individual customer with basic or elaborate needs. While offering solutions with customers I to make a more personal experience to the break the barrier between a robotic representative to a real life professional agent.

• Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
• Built strong client relationships and provided high value-adding services
• Consistently hit and exceeded sales goals by 10%.

As a Barista Trainer, this position allowed me to teach and give knowledge to new and upcoming baristas. My teachings included sequencing drinks, properly making drinks in the order of Starbucks guidelines, and helping new baristas maintain a great customer service while preparing drinks.