Summary
Work History
Education
Skills
Certification
Assessments
Personal Information
Software
Timeline
Teri Zeigler

Teri Zeigler

Administrative
Klemme,IA

Summary

With a strong focus on customer satisfaction, my career has encompassed diverse industries including finance, logistics, and healthcare. This has provided me with a deep appreciation for diversity. Throughout my professional journey, I have embraced challenges as valuable learning opportunities. I leverage my skills to create positive experiences for customers, recognizing that their happiness is crucial for establishing repeat business. By fostering repeat business, I contribute to maximizing profit and ensuring long-term sustainability for organizations. Pursuing role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Bookeeper

Trampel Farms
09.2021 - Current
  • Maintained accounts receivable and payable for farming operation
  • File necessary paperwork and maintain documentation for income tax filing
  • Market watch for grain prices, input financing and investments
  • Established QuickBooks accounting system to reflect accurate financial records.

Private Caregiver/Personal Assistant

Trampel Family
06.2021 - Current
  • I currently a part-time personal assistant for an elderly gentleman that requires supervision for safety, and reminders due to dementia
  • My duties are meals, financial, medical and social engagement
  • Other duties include scheduling his healthcare, household maintenance, and provide daily updates to the family

Front Desk Agent Night Audit

Fairfield Inn & Suites
01.2024 - 07.2024
  • Greet guests, reservations, responding to questions, concerns from guests
  • Also includes cleaning, meal prep, and light maintenance when required
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Dispatcher -remote

BOSS Logistics LLC
08.2021 - 02.2022
  • Used their software and work station remotely to assisted drivers with scheduling their loading and uploading, and update customers and brokers
  • Collected POD, logged all information in the system
  • Maintained accurate records for DOT compliance
  • I also helped to train other dispatchers, monitored HOS for available drivers through ELD system
  • Used daily load boards to provide best loads available to drivers

Dispatcher

Monson and Sons
08.2017 - 06.2021
  • Assisted in office duties, answering phone, assisted drivers of Ninety OTR trucks with load information, service assistance, and the daily operations to assure customers received product on time
  • Worked with load boards and brokers to provide our drivers with the best loads
  • Updated all involved with load
  • Kept system updated
  • Collected paperwork
  • Tracked drivers DOT requirements
  • I worked FT from 8/17 to 11/18
  • Taking a different FT job, I continued to work as a fill in for absence office staff and training new dispatcher on a PT basis
  • Left in June 2021 in order to take care of father in law

Store Manager

Hancock County CO OP OIL
11.2018 - 08.2020
  • Managed the day -to -day operations of local store
  • Sought out outstanding employees to maintain a safe and profitable business
  • Provided employees with training and support
  • Submitted payroll and maintained updated employee files
  • Renewed all state and federal liscense and permits while adhering to regulations
  • Implemented a par system inventory and ordering process
  • Revamped out of date employee schedules to meet demand
  • Daily accounting for income and expenses to stay on budget
  • Tracked inventory and cash losses and implemented new procedures to promote accountability

Assistant Dietary Director (hospital)

Hancock County Health System
01.2016 - 03.2017
  • Cooked various foods in large quantities
  • Inspected kitchen equipment and appliances to ensure proper working order
  • Inspected work areas to ensure compliance with federal regulations regarding cleanliness
  • Maintained a safe kitchen
  • Met special dietary needs of diners
  • Maintained records of food use
  • Recorded food-related expenditures
  • Directed workers who assisted in preparing and serving meals
  • Trained new employees
  • My accomplishments included: Managed the daily operations of the kitchen and staff
  • Collected patient data and performed audits to implement ongoing improvement
  • Maintained financial records
  • Knowledge sets include: Data base user interface and query software, Data entry software, Microsoft Excel, Microsoft Word, Order, Entry, Point of sale POS computer terminals, Point of sale POS software, Spreadsheet software, Word processing software

Foodservice Supervisor (long term care)

Rehabilitation Center of Belmond
08.2004 - 07.2015
  • Used software tools including: Excel, Word, Publisher, outlook
  • Supervised food preparation and serving workers
  • Trained workers in food preparation
  • Trained workers in safety and sanitation procedures
  • Ensured that federal regulations regarding cleanliness and food preparation were met
  • Managed food inventory
  • Managed small wares
  • Observed and evaluated food preparation and serving workers
  • Perform staffing duties such as recruiting, hiring, training, firing and disciplinary action
  • Attended management meetings
  • Controlled costs to keep them low and within budget
  • Prepared work schedules for food prep and service workers

Mortgage Loan Originator

Iowa Mortgage Express
05.2000 - 10.2002
  • Originated loans for residential real estate, home equity, lines of credit and consumer credit
  • Developed network of business relationships with real estate professionals, builders, buyers, sellers, credit unions and bank branches
  • Worked out customer financing objectives
  • Analyzed financial, credit and property data of borrowers
  • Assisted in processing and closing loans
  • Resolved loan application problems
  • Maintained knowledge of lending programs, policies, procedures and regulatory requirements
  • Developed marketing strategy
  • Interacted with attorneys, brokers and third party contacts
  • Used office suite software such as Outlook, Excel, Word and PowerPoint

Education

Currently Enrolled- Certificate - Human Resources

Coursera, Remote

Certificate - Dietary Management

University of North Dakota
12.2011

Skills

  • Customer service
  • Training & Development
  • Recruiting/ onboarding
  • Management
  • Microsoft Office
  • Time management software
  • Multi-line phone systems
  • QuickBooks
  • Human Resources
  • Credit Analysis
  • Dementia Care
  • Accounting and bookkeeping
  • Tax preparation
  • MS office expert
  • Time tracking
  • Confidential document control

Certification

  • Certified Dietary Manager, 01/01/11, Present
  • ServSafe Food Protection Manager, 01/01/09, 06/01/25
  • Driver's License, 03/01/22, 11/01/30

Assessments

  • Written communication, Proficient, 08/01/22
  • Warehouse safety, Proficient, 10/01/23
  • Front desk agent (hotel), Proficient, 10/01/23
  • Administrative assistant/receptionist, Proficient, 08/01/22
  • Legal skills, Proficient, 10/01/23
  • Scheduling, Proficient, 04/01/22
  • Bookkeeping, Proficient, 01/01/23
  • Attention to detail, Proficient, 08/01/21
  • Data entry: Attention to detail, Proficient, 11/01/22
  • Work motivation, Proficient, 06/01/23
  • Management & leadership skills: Impact & influence, Proficient, 10/01/22
  • Food service: Customer situations, Proficient, 08/01/23
  • Protecting patient privacy, Proficient, 10/01/23
  • Workplace safety, Proficient, 04/01/23
  • Sales skills, Proficient, 01/01/23
  • Customer focus & orientation, Proficient, 08/01/21
  • Supervisory skills: Motivating & assessing employees, Proficient, 04/01/24
  • Retail customer service, Proficient, 03/01/22
  • Attention to detail, Proficient, 08/01/22
  • Medical receptionist skills, Proficient, 11/01/23
  • Administrative assistant/receptionist, Proficient, 04/01/23
  • Principles of accounting, Proficient, 10/01/22
  • Managing accounts in QuickBooks, Proficient, 10/01/22
  • Customer service, Proficient, 08/01/21
  • Work style: Reliability, Proficient, 03/01/23
  • Interstate truck driving, Proficient, 02/01/23
  • Call center customer service, Proficient, 07/01/22

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Software

Quickbooks- desktop

Microsoft Office

Timeline

Front Desk Agent Night Audit - Fairfield Inn & Suites
01.2024 - 07.2024
Bookeeper - Trampel Farms
09.2021 - Current
Dispatcher -remote - BOSS Logistics LLC
08.2021 - 02.2022
Private Caregiver/Personal Assistant - Trampel Family
06.2021 - Current
Store Manager - Hancock County CO OP OIL
11.2018 - 08.2020
Dispatcher - Monson and Sons
08.2017 - 06.2021
Assistant Dietary Director (hospital) - Hancock County Health System
01.2016 - 03.2017
Foodservice Supervisor (long term care) - Rehabilitation Center of Belmond
08.2004 - 07.2015
Mortgage Loan Originator - Iowa Mortgage Express
05.2000 - 10.2002
University of North Dakota - Certificate, Dietary Management
Coursera - Currently Enrolled- Certificate, Human Resources

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