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Aliyah Meadows
Summary
Dynamic Customer Support Specialist with proven success at Afni Inc, adept at resolving complex issues and enhancing customer satisfaction through exceptional communication and problem-solving skills. Experienced in managing high call volumes while fostering strong client relationships, leading to repeat business and positive feedback. Proficient in CRM software and conflict resolution.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Afni Inc, Verizon
05.2024 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Special Needs Paraprofessional
East Samford School
08.2023 - 05.2024
- Kept clients engaged in social networks and communities for personal health and growth.
- Actively participated in professional development opportunities to stay current on best practices for supporting students with special needs.
- Provided one-on-one support for students with special needs, fostering increased engagement and participation in class activities.
- Writing IEPs
- Assisted in the planning and execution of inclusive extracurricular events, ensuring all students had opportunities to participate fully.
- Maintained detailed documentation on student performance and progress, facilitating data-driven decision making for interventions or accommodations.
Head Start Teacher's Assistant
Alabama Council On Human Relations
08.2020 - 05.2023
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Education
Diploma Medical Billing And Coding - Health Care Field
Ultimate Medical Academy
Clearwater, FL10-2025
Certificate - Early Childhood Care And Education
Southern Union State Community College
Wadley, AL05-2016
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Phenomenal listening and communication skills
- Handling high volume calls
- Team leader
- Call center experience
- Conflict resolution
- Live chat support
- Data entry
- Help desk support
- Multitasker
- Pays attention to details
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Making all my sales at a timely fashion
- Being on time daily
- Documented and Resolved Clients issues which lead to success
Software
Power Point
Excel
Spreadsheet
Detail Analysis
Timeline
Customer Support Specialist
Afni Inc, Verizon
05.2024 - 01.2025
Special Needs Paraprofessional
East Samford School
08.2023 - 05.2024
Head Start Teacher's Assistant
Alabama Council On Human Relations
08.2020 - 05.2023
Diploma Medical Billing And Coding - Health Care Field
Ultimate Medical Academy
Certificate - Early Childhood Care And Education
Southern Union State Community College
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