Aliyah Miley
Las Vegas
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Cashier
Target
Las Vegas
11.2023 - Current
- Processed customer transactions accurately and efficiently with point-of-sale systems.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and gift card transactions following company policies.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Advocate
Target
Las Vegas
11.2023 - Current
- Assisted customers with inquiries and product information through various communication channels.
- Resolved customer complaints by providing timely and effective solutions to issues.
- Documented customer interactions accurately in the company's CRM system for future reference.
- Managed incoming calls from customers in a professional manner.
- Educated customers on product features and benefits to enhance their experience.
- Maintained a positive attitude while managing high-volume customer interactions efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Provided accurate, valid, and complete information to customers in a timely manner.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA 08.2023 - 12.2023
Granite Hills High School
Apple Valley, CASkills
- Point-of-sale operations
- Cash handling
- Transaction processing
- Customer assistance
- Active listening
- Stress management
- Written and verbal communication
- Customer service etiquette
- Time management
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Money handling
Timeline
Cashier
Target
11.2023 - Current
Customer Service Advocate
Target
11.2023 - Current
Associate of Science - Nursing
Victor Valley College
08.2023 - 12.2023
Granite Hills High School