Aliyah Newton
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Shift Manager
Subzero
210 Avenida Madera, Sarasota, FL 34242
05.2023 - 08.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted 1 month after being hired as Customer Service Employee because I brought great organization and communication to the store.
Customer Service
Meaneys Mini Donuts
382 St. Armands Circle, Sarasota, FL 34236
07.2021 - 04.2023
- Determined customer needs and interests to recommend food bundles, drinks and products to customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Suggested new Donut flavors to boost sales.
Education
First Year Student - Business And Marketing Major
USF
Tampa, FL05.2027
High School Diploma -
Riverview High School
Sarasota, FL05.2023
Skills
- Proficient in Microsoft 365
- Organizational Skills
- Problem-Solving Techniques
- Dealing with Ambiguity
- Guest Relations
- Meeting Production Goals
- Employee Support
- Suggestive Selling
- Interpersonal Skills
- Goal Attainment
- Guest Satisfaction
Timeline
Shift Manager
Subzero
05.2023 - 08.2023
Customer Service
Meaneys Mini Donuts
07.2021 - 04.2023
First Year Student - Business And Marketing Major
USF
High School Diploma -
Riverview High School