Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Oliver

Apopka,FL

Summary

Results-oriented operations professional with extensive experience in managing high-volume logistics and delivery teams. Maintained a 98.3% On-Time Delivery Rate and 97.8% Delivery Completion Rate. Known for driving operational efficiency and fostering strong customer relationships.

Overview

13
13
years of professional experience

Work History

Operations Manager

RXO Inc.
Orlando, Florida
01.2026 - Current
  • Developed a team of 9 salaried leaders overseeing high-volume delivery operations, driving performance, accountability, and KPI achievement
  • Lead operations for a 68,000 sq. ft. last-mile delivery terminal supporting appliance delivery for Lowe's.
  • Oversee 650 daily deliveries across 45 contracted driver teams
  • Manage terminal operations completing 200,000+ in-home deliveries annually

Operations Supervisor

RXO Inc.
05.2025 - 01.2026
  • Supervised daily logistics operations and delivery team performance
  • Coordinate warehouse staging, route planning, and delivery dispatch operations
  • Supported KPI monitoring and operational improvement initiatives

Lead Account Manager

RXO Inc.
12.2024 - 05.2025
  • Managed key customer accounts, enhancing service relationships to ensure client satisfaction
  • Coordinated with operations teams to uphold service level performance, supporting client needs
  • Analyzed customer data to identify trends and opportunities for service improvement.

Warehouse Manager/Team Leader

RXO Inc.
02.2021 - 12.2024
  • Managed warehouse staging and preparation for last-mile delivery operations
  • Supervised associates and ensured safety and productivity standards
  • Coordinated investigations, documentation, and claim resolution to maintain customer satisfaction and control operational costs

CSR / Billing Specialist

RXO Inc.
07.2019 - 02.2022
  • Processed billing documentation and shipment records
  • Provided customer service support and shipment tracking

Office Manager

Platinum Studios
Orlando, FL
06.2018 - 04.2019
  • Supervise and train a team of 6 administrative staff, delegating daily office operations and maintaining efficient workflow.
  • Managed office administration, order processing, and customer service operations
  • Coordinated billing, scheduling, and inventory management

Manager in Training

McDonald's
Lorain, OH
08.2013 - 04.2018
  • Managed inventory levels and ensured stock availability for operations.
  • Trained team members on food safety and customer service standards.
  • Assisted in maintaining cleanliness and organization of the work environment.

Education

High School Diploma -

Lorain High School
Lorain, OH
06-2015

Skills

  • Logistics coordination
  • KPI execution
  • Blue Yonder expertise
  • Barcode and RFID knowledge
  • Microsoft Office Suite
  • Google Workspace

Timeline

Operations Manager

RXO Inc.
01.2026 - Current

Operations Supervisor

RXO Inc.
05.2025 - 01.2026

Lead Account Manager

RXO Inc.
12.2024 - 05.2025

Warehouse Manager/Team Leader

RXO Inc.
02.2021 - 12.2024

CSR / Billing Specialist

RXO Inc.
07.2019 - 02.2022

Office Manager

Platinum Studios
06.2018 - 04.2019

Manager in Training

McDonald's
08.2013 - 04.2018

High School Diploma -

Lorain High School
Aliyah Oliver