Aliyah Oliver
Apopka,FL
Summary
Results-oriented operations professional with extensive experience in managing high-volume logistics and delivery teams. Maintained a 98.3% On-Time Delivery Rate and 97.8% Delivery Completion Rate. Known for driving operational efficiency and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Operations Manager
RXO Inc.
Orlando, Florida
01.2026 - Current
- Developed a team of 9 salaried leaders overseeing high-volume delivery operations, driving performance, accountability, and KPI achievement
- Lead operations for a 68,000 sq. ft. last-mile delivery terminal supporting appliance delivery for Lowe's.
- Oversee 650 daily deliveries across 45 contracted driver teams
- Manage terminal operations completing 200,000+ in-home deliveries annually
Operations Supervisor
RXO Inc.
05.2025 - 01.2026
- Supervised daily logistics operations and delivery team performance
- Coordinate warehouse staging, route planning, and delivery dispatch operations
- Supported KPI monitoring and operational improvement initiatives
Lead Account Manager
RXO Inc.
12.2024 - 05.2025
- Managed key customer accounts, enhancing service relationships to ensure client satisfaction
- Coordinated with operations teams to uphold service level performance, supporting client needs
- Analyzed customer data to identify trends and opportunities for service improvement.
Warehouse Manager/Team Leader
RXO Inc.
02.2021 - 12.2024
- Managed warehouse staging and preparation for last-mile delivery operations
- Supervised associates and ensured safety and productivity standards
- Coordinated investigations, documentation, and claim resolution to maintain customer satisfaction and control operational costs
CSR / Billing Specialist
RXO Inc.
07.2019 - 02.2022
- Processed billing documentation and shipment records
- Provided customer service support and shipment tracking
Office Manager
Platinum Studios
Orlando, FL
06.2018 - 04.2019
- Supervise and train a team of 6 administrative staff, delegating daily office operations and maintaining efficient workflow.
- Managed office administration, order processing, and customer service operations
- Coordinated billing, scheduling, and inventory management
Manager in Training
McDonald's
Lorain, OH
08.2013 - 04.2018
- Managed inventory levels and ensured stock availability for operations.
- Trained team members on food safety and customer service standards.
- Assisted in maintaining cleanliness and organization of the work environment.
Education
High School Diploma -
Lorain High School
Lorain, OH06-2015
Skills
- Logistics coordination
- KPI execution
- Blue Yonder expertise
- Barcode and RFID knowledge
- Microsoft Office Suite
- Google Workspace
Timeline
Operations Manager
RXO Inc.
01.2026 - Current
Operations Supervisor
RXO Inc.
05.2025 - 01.2026
Lead Account Manager
RXO Inc.
12.2024 - 05.2025
Warehouse Manager/Team Leader
RXO Inc.
02.2021 - 12.2024
CSR / Billing Specialist
RXO Inc.
07.2019 - 02.2022
Office Manager
Platinum Studios
06.2018 - 04.2019
Manager in Training
McDonald's
08.2013 - 04.2018
High School Diploma -
Lorain High School