Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliyah Pettus

North Little Rock,AR

Summary

Dynamic customer service professional with experience at Wipro Technologies, adept at resolving inquiries and enhancing satisfaction. Skilled in active listening and critical thinking, I excel in managing high call volumes while maintaining composure. Proficient in EMR recordkeeping and committed to delivering exceptional service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Wipro Technologies
Little Rock, AR (Remote)
03.2025 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Provided account information and support to enhance customer experience and satisfaction.
  • Managed inbound calls to resolve patient inquiries and concerns efficiently.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Intake Coordinator

Pediatric Health Choice
Little Rock, AR ( Remote )
02.2024 - 03.2025
  • Assisted in maintaining accurate electronic health record documentation for pediatric patients.
  • Coordinated patient referrals, ensuring timely processing and follow-up with healthcare providers.
  • Managed multi-line phone system, efficiently handling incoming calls and inquiries.
  • Scheduled, coordinated and confirmed appointments and meetings.

Cashier

Target
North Little Rock, AR
10.2022 - 07.2023
  • Processed customer transactions efficiently at point-of-sale system.
  • Assisted customers with inquiries and provided product information effectively.
  • Handled customer complaints with professionalism and empathy.
  • Collaborated with team members to enhance customer service experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

North Little Rock High School
North Little Rock

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Pre-authorizations
  • Insurance verification
  • EMR recordkeeping

Timeline

Customer Service Representative

Wipro Technologies
03.2025 - Current

Intake Coordinator

Pediatric Health Choice
02.2024 - 03.2025

Cashier

Target
10.2022 - 07.2023

High School Diploma -

North Little Rock High School