Aliyah Ramirez
Wylie
Summary
Seasoned Food and Beverage Director with significant experience in managing high-volume restaurants, bars, and banquet operations. Showcases strong leadership abilities paired with an understanding of financial management, menu development, and event planning. Demonstrated success in improving operational efficiency while enhancing customer service standards. Noteworthy ability to motivate teams towards achieving organizational goals and objectives.
Overview
7
7
years of professional experience
Work History
Food and Beverage Director
Woodbridge Golf & Country Club
Wylie
07.2020 - 04.2025
- Ensured compliance with all local health department regulations regarding food handling, storage, preparation and service.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Implemented strategies to improve cost efficiency of ingredients, labor, and equipment usage.
- Oversaw daily operations of restaurant, bar, catering services including staffing schedules and cash management procedures.
- Organized and conducted regular staff meetings to discuss food safety, customer service, and menu changes.
- Developed new menus in collaboration with the executive chef to ensure quality control standards were met.
- Explained goals and expectations required of trainees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed guest complaints in a professional manner by resolving issues quickly and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
Bartender
Buffalo Wild Wings
Plano
04.2018 - 09.2020
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Processed payments accurately and efficiently with POS system.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Resolved customer complaints in a professional manner.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Upsold customers from shelf to premium brands to help boost sales.
- Provided drink suggestions to customers based on their preferences.
Receptionist
Brookdale Assisted Living
Plano
10.2018 - 12.2019
- Scheduled appointments for clients, customers, and other visitors.
- Developed and maintained a filing system for essential documents, improving office organization.
- Used company badging system to create badges for new employees and visitors.
- Prepared welcome packages for new hires.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Answered and directed incoming calls using multi-line telephone system.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06-2020
Skills
- Cost management
- Menu development
- Food safety
- Inventory management
- Staff training
- Operational oversight
- Customer service
- Team building
- Conflict resolution
- Quality control
- Performance coaching
- Food and beverage operations
- Food presentation
- Bar management
- Hospitality management
- Multitasking
- Coaching and mentoring
- Crisis management
- Effective communication
- Active listening
Timeline
Food and Beverage Director
Woodbridge Golf & Country Club
07.2020 - 04.2025
Receptionist
Brookdale Assisted Living
10.2018 - 12.2019
Bartender
Buffalo Wild Wings
04.2018 - 09.2020
High School Diploma -
Naaman Forest High School