Aliyah Reynoso
Las Vegas,NV
Summary
Proven track record in enhancing patient experience at Intermountain Healthcare through expert HIPAA compliance and insurance verification. Excelled in high-pressure environments, demonstrating exceptional customer service and multitasking abilities. Renowned for empathy and reliability, significantly improved clinic trust and efficiency without compromising privacy or service quality.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Intermountain Healthcare
Las Vegas, NV
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used [Software] to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
Bartender
Olive Garden Restaurant
Las Vegas, NV
04.2019 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
No Degree - Esthetcian
G Skin & Beauty Institute
Henderson, NV01.2021
High School Diploma -
Tustin High School
Tustin, CA06.2016
Skills
Customer Service
HIPAA Compliance
Insurance Verification
Medical terminology knowledge
Appointment Scheduling
Document filing
Strong multitasking
Highly reliable
Timeline
Patient Service Representative
Intermountain Healthcare
11.2022 - Current
Bartender
Olive Garden Restaurant
04.2019 - 10.2022
No Degree - Esthetcian
G Skin & Beauty Institute
High School Diploma -
Tustin High School