Aliyah Sivertson
Grovetown ,GA
Summary
Knowledgeable Trainer skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer and problem-solver. Superb mentorship over more than 3 years.
Overview
3
3
years of professional experience
Work History
Trainer
Chick-fil-A
Evans, GA
01.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served orders to customers at windows, counters and tables.
- Collaborated with other team members to ensure timely completion of tasks.
- Explained goals and expectations required of trainees.
- Assisted in resolving customer complaints quickly and efficiently.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
Augusta Christian Schools
Martinez05-2022
Some College (No Degree) -
Augusta University
AugustaSkills
- Complaint Resolution
- Product Knowledge
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Safe Food Handling
- POS Operation
- Customer Service
- Proven Leader
- Cleaning and Sanitation
- Reliable Team Worker
- Money Handling
- Reliable and Punctual
- Comfortable Standing for Long Time Periods
- Engaging Personality
Accomplishments
Honors Society
References
References available upon request.
Timeline
Trainer
Chick-fil-A
01.2021 - Current
High School Diploma -
Augusta Christian Schools
Some College (No Degree) -
Augusta University