Aliyah Urbina
Waco,TX
Summary
Logical, active student bringing multiple years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Texan Card and Parking Services
04.2024 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Hostess/Curbside/Waitress
El Conquistador Inc.
01.2019 - Current
- Opening and closing the restaurant, attending to customer needs, communicating menu items, ordering and serving food
- Answered customer questions about hours, seating, and menu information.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
CNA
Lake Shore nursing home
01.2023 - 05.2023
- Assisting patients and their needs
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Connally High School
05.2023
Bachelor of Nursing - undefined
Tarleton State University
05.2027
Skills
- Excellent customer service
- Paperwork Processing
- Account updating
- De-Escalation Techniques
- Problem-solving abilities
- Friendly demeanor
- Ability to work efficiently under pressure
- Bilingual: English and Spanish
- Ability to stay focused and calm in stressful environments
- Excellent leadership and teamwork skills
- Data Entry
Volunteerhours
75+ hours
References
- Tiffany Nelms, Health Science educator and LVN, (254)-715-3309
- Robin Fegette, General Manager, El Conquistador, 901 N Loop 340, Waco, TX, 76705, (254)-799-6655
- Deborah Reed, English Educator, Connally High School, (254)-709-2542
Extracurricular Activities
• Tarleton Serves Service Committee
• Kappa Delta Chi Sorority Inc/ Service Officer
Accomplishments
Tarleton Serves Service Committee, September 2023-August 2024
Tarleton Serves Active Member
Kappa Delta Chi Sorority Inc/ Service Officer
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Texan Card and Parking Services
04.2024 - Current
CNA
Lake Shore nursing home
01.2023 - 05.2023
Hostess/Curbside/Waitress
El Conquistador Inc.
01.2019 - Current
High School Diploma -
Connally High School
Bachelor of Nursing - undefined
Tarleton State University
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