Aliyaha Campbell
Pensacola
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to company success. Results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
US Navy
Pensacola
03.2025 - Current
- Diagnosed and resolved hardware and software issues efficiently.
- Provided technical support and troubleshooting strategies to personnel.
- Contributed to team meetings by sharing project status updates.
Med Tech
Westminster Towers
Rock Hill
06.2023 - 03.2025
- Collected and processed specimens from patients for laboratory analysis.
- Observed and recorded vital signs, promptly reporting changes to physicians or nurses for timely intervention.
- Documented and updated patient data in electronic medical charts, ensuring accuracy and maintaining confidentiality standards.
- Adhered to safety protocols for proper handling of biological materials.
- Collaborated with healthcare teams to provide timely patient care support, enhancing treatment outcomes.
Senior Call Center Representative
Health IQ
11.2022 - 06.2023
- Managed high-volume call center operations, effectively addressing customer inquiries to boost satisfaction.
- Monitored call center metrics to identify improvement areas, implementing changes that enhanced service quality.
- Demonstrated strong work ethic and dedication, serving as a role model for junior representatives in delivering outstanding service.
Senior Caregiver
Senior Helpers
06.2022 - 11.2022
- Provided emotional support to elderly patients, fostering improved wellbeing and quality of life.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Maintained clean, safe, organized environment to promote patient comfort and safety.
- Executed housekeeping tasks, ensuring cleanliness and safety to enhance patient care.
Online Personal Shopper
Walmart
Fort Mill
06.2021 - 03.2022
- Delivered accurate service to meet customer needs under tight deadlines.
- Processed online orders to enable timely deliveries.
- Bagged groceries to maintain product integrity and freshness.
- Maintained professional relationships with grocery store staff through consistent friendliness.
Education
Diploma -
Chester Senior High School
Chester, SC05-2020
Associate Of Arts And Sciences - Psychology
York Technical College
Rock Hill, SCSkills
- Technical documentation
- Data entry accuracy
- Attention to detail
- Daily living assistance
- Patient observation
- Specimen collection
- Safety management
- Medication administration
- Emergency response
- Electronic recordkeeping
- First aid and CPR certification
- Team collaboration
- Time management
- Problem-solving skills
- Multitasking abilities
- Compassionate care
- HIPAA compliance
- Patient-centered care
- Vital signs collection
- Effective communication
Certification
Information System Technician Block 0
Timeline
IT Technician
US Navy
03.2025 - Current
Med Tech
Westminster Towers
06.2023 - 03.2025
Senior Call Center Representative
Health IQ
11.2022 - 06.2023
Senior Caregiver
Senior Helpers
06.2022 - 11.2022
Online Personal Shopper
Walmart
06.2021 - 03.2022
Diploma -
Chester Senior High School
Associate Of Arts And Sciences - Psychology
York Technical College