QUAN TRAN
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
IT Technician
B&W Reality
Houston, Texas
11.2024 - 05.2025
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Configured routers, switches and wireless access points for LANs and WANs.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Tracked service requests through a ticketing system such as Remedy or Service Now.
- Performed system backups and restores as required.
- Maintained inventory records of IT equipment and supplies.
- Provided technical support to users via telephone or remote access.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained positive working relationship with fellow staff and management.
- Evaluated software or hardware to recommend improvements or upgrades.
- Oversaw daily performance of computer systems.
IT Support Technician
Mayo Clinic
Phoenix, AZ
08.2024 - 11.2024
- Installing and configuring computer hardware
- Software, system, networks, printers and scanners
- Repairing and replacing equipment as necessary, potentially working with external suppliers
- Providing support, including procedural documentation and relevant reports
- Responding in a timely manner to service issues and requests, providing technical support across the company
- Setting up and managing backups and restoring systems when necessary
- Testing new technology and providing feedback to IT managers/project leaders
- Conducting electrical safety checks on computer equipment to ensure compliance with health and safety regulations
- Collaborate with other IT teams to implement new technologies and systems.
- Resolved escalated customer inquiries via telephone or remote access tools.
- Performed maintenance and upgrades to existing computer systems as needed.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Maintained up-to-date case documentation for future reference.
Computer Technician
Arrow Electronics, Inc
Phoenix, AZ
06.2021 - 07.2024
- Responsibility for performing low complexity builds of computing products in accordance with the build plan
- Install system hardware and components
- Prepare products for assembly, kit, and package products
- Perform builds of low complexity products according to build plan; install system hardware and components
- Identify and process non-conforming material
- Maintain product documentation, capture component and system serial numbers
- Create and apply product labeling
- Burn, test, and upload software
- Experience with racking/cabling, performing BIOS/firmware updates, installing and updating the Linux operating system, and other duties as assigned.
IT Technician
ProActive Business Solutions, Inc
Santa Monica, CA
06.2019 - 12.2020
- PC Support Technicians
- Hardware and Software installations and troubleshoot issues
- Upgrade systems to enable compatible software
- Perform various tasks to ensure facility operations
- Providing IT support for the factory as needed Responsible for loading software packages such as networking components, operating systems, and office applications, configuring PCs and laptops
- Install, maintain, and repair all equipment-related issues
- Burn, test, and upload software
- Diagnose and resolve basic technical issues associated with computer operating systems and software by employing practical, methodical, and critical-thinking skills
- Prioritize daily work assignments and issues
- Work with system administrators, software developers and test engineers to resolve issues
- Experience with Racking/Cabling Performing BIOS/Firmware Updates Installing & Updating Linux Operating System Follow up with customers, provide feedback and see problems through to resolution
- Ensure proper recording, documentation, and closure.
Education
Bachelor of Science - Computer Information Technology
California State University, Northridge
Northridge, CA12.2020
Skills
- System installation and maintenance
- IT standard compliance
- Diagnosis and troubleshooting of IT issues
- Performance optimization
- Attention to Detail and Accuracy
- Adaptability and continuous learning
- Active Listening and Feedback Incorporation
- Teamwork and Collaboration
- Analytical and Logical Thinking
- Documentation and recordkeeping
- Time Management and problem-solving ability
- Communication and interpersonal skills
- Technical Documentation
- Networking
- Business Process
- Software Installation and Configuration
- Help Desk & Technical Support
- Training Video
- Technical skills: vuejs, socketio, nodejs, mongodB, expressjs
Projects
Chat Web Application,
- Worked collaboration with a team of 3 building Chat Web Application using socket.io as communication protocols, vue.js as web front-end application, node.js with express.js as web server, and mongo dB as database.
TechFit Website
- Worked with a team of 7 creating the TechFit website with the following design and configurations:
- Ubuntu 18.04x64
- WebServer (HTML, PHP, CSS)
- DB-phpMyAdmin built-in
- Ubuntu 14.04.5x64 – Mail-in-a-box Mail Server
- Ubuntu 18.04x64 – FTP Server
- Digital Ocean Cloud Platform Infrastructure
- DNS
- DB, phpMyAdmin
- Web-Server
- Mail Exchange Server
- FTP
References
References available upon request.
Timeline
IT Technician
B&W Reality
11.2024 - 05.2025
IT Support Technician
Mayo Clinic
08.2024 - 11.2024
Computer Technician
Arrow Electronics, Inc
06.2021 - 07.2024
IT Technician
ProActive Business Solutions, Inc
06.2019 - 12.2020
Bachelor of Science - Computer Information Technology
California State University, Northridge