Aliyah Chacon Cifuentes

Scheduling assistance with my general manager

Oversaw daily shift operations to ensure efficient workflow and effective staff coordination.

• Supervised Starbucks café partners during daily shift operations and service flow.
• Trained new partners on beverage standards, register use, and customer service.
• Monitored store readiness and cleanliness, ensuring compliance with opening and closing procedures.
• Handled cash drawer counts and balanced point of sale transactions.
• Coordinated drink preparation and order accuracy during busy rush periods.
• Resolved customer concerns using Starbucks service standards and calm communication.
• Managed inventory supplies, product restocking, and waste control on shift.
• Communicated shift updates and handoffs to store leadership and partners.
• Supervised team of employees to foster a positive and productive atmosphere, enhancing overall employee engagement.
• Oversaw food preparation and production to maintain quality standards.

Shift managing

Host lobby customers and bringing food to tables

Order taking

Cash management

• Supervised crew assignments and shift coverage during Wendy's service hours
• Monitored food quality and order accuracy across Wendy's kitchen stations
• Handled customer concerns and resolved service issues at Wendy's counter
• Reviewed inventory levels and placed supply orders for Wendy's restaurant