Aliyana Thomas
Atlanta,
Summary
Dedicated professional with strong customer service skills and team collaboration experience. Known for effective problem resolution and time management, ready to enhance client satisfaction and drive team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Camp Counselor
Winshape Camps
Young Harris
05.2025 - 07.2025
- Supervised campers during activities, ensuring safety and engagement.
- Led group games and recreational activities, promoting teamwork and fun.
- Collaborated with staff to maintain a safe and supportive camp environment.
- Established and built relationships with campers to ease fears in new environment.
- Coordinated and led group activities for campers and counselors.
Postal Clerk
Agnes Scott College
Decatur
02.2025 - 05.2025
- Prepared outgoing mail for shipment by placing in designated containers or bags after weighing and affixing postage labels or stamps.
- Maintained efficient workflow within the department through effective communication with co-workers.
- Sold stamps, services and packaging.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
Cashier/Cashier Trainer
Wayfield
Decatur
02.2024 - 02.2025
- Processed customer transactions efficiently at the checkout counter.
- Assisted customers with product inquiries and locating items in-store.
- Maintained cleanliness and organization of checkout areas and displays.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures, and customer services.
IT Intern
Hartsfield-Jackson Atlanta International Airport
Atlanta
06.2024 - 07.2024
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Completed frequent checks on user logins, file permissions and other data issues.
- Provided technical and operational support for entire organization.
- Identified system data, hardware or software components to meet user needs.
IT Intern
Hartsfield-Jackson Atlanta International Airport
Atlanta
06.2023 - 07.2023
- Collaborated with team to install and configure network devices.
- Participated in team meetings to discuss ongoing IT projects and priorities.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Configured network settings according to specified requirements.
- Participated in planning meetings with other departments regarding future IT projects.
- Researched potential technology solutions that could improve efficiency within the organization.
Education
Bachelor of Science - Computer Engineering
Kennesaw State University
Kennesaw, GA05-2027
High School Diploma -
North Clayton High School
College Park05-2024
Transferred From Agnes Scott College (2024-2025)
Skills
- Customer service
- Team collaboration
- Problem resolution
- Patience and understanding
- Team-building activities
- Time management
- Multitasking and organization
- Issue identification and resolution
- Retail sales customer service
- Clerical support
- Creative problem solving
- Critical thinking
Certification
- Adult and Pediatric First Aid/CPR/AED, 2025
- Project Management Certification, 2025
- ITIL Foundation Certification, 2024
Timeline
Camp Counselor
Winshape Camps
05.2025 - 07.2025
Postal Clerk
Agnes Scott College
02.2025 - 05.2025
IT Intern
Hartsfield-Jackson Atlanta International Airport
06.2024 - 07.2024
Cashier/Cashier Trainer
Wayfield
02.2024 - 02.2025
IT Intern
Hartsfield-Jackson Atlanta International Airport
06.2023 - 07.2023
Bachelor of Science - Computer Engineering
Kennesaw State University
High School Diploma -
North Clayton High School
Transferred From Agnes Scott College (2024-2025)
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