Aliyyah Blakley
Arlington,TX
Summary
Driven to exceed expectations, I leveraged my problem-solving skills and exceptional customer service. Fostering teamwork, my career is marked by spearheading successful promotional strategies, achieving notable performance milestones. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Associate Enrollment Advisor
University of St. Augustine for Health Sciences
Irving, TX
05.2023 - 08.2024
- Met or exceeded enrollment and retention goals consistently.
- Trained and mentored junior enrollment professionals.
- Helped students complete applications and navigate admissions processes.
- Finalized and processed enrollment applications.
- Created and followed call scripts and flows to maximize effectiveness.
- Coordinated open house events showcasing campus amenities, services, and academic programs offered at the institution.
- Assisted incoming transfer students in navigating course equivalencies, streamlining their transition to a new institution.
- Reached out to applicants via calls, texts, emails and social media.
Sales Associate
Bath & Body Works
Euless, TX
04.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Assistant Manager
Panda Express
Jackson, MS
01.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Graduate Student Ambassador
Jackson State University Student Affairs
Jackson, MS
02.2020 - 12.2022
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Served as organization ambassador at various charity events, promoting mission and values.
- Developed and implemented comprehensive social media outreach strategy, resulting in increased followers.
Education
Bachelor of Science - Biology
Jackson State University
Jackson, MS04.2022
Associate of Arts - General Studies
Hinds Community College
Raymond, MS04.2019
High School Diploma -
Kearsley High School
06.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Goal-Oriented
- Reliable and punctual
- Problem-Solving
- Multi-tasking strength
- Exceptional customer service
- Relationship Building
- Money Handling
- Verbal/written communication
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Product Sales
- Sales expertise
- Meeting deadlines
- POS System Operation
Timeline
Sales Associate
Bath & Body Works
04.2024 - 08.2024
Associate Enrollment Advisor
University of St. Augustine for Health Sciences
05.2023 - 08.2024
Assistant Manager
Panda Express
01.2022 - 04.2023
Graduate Student Ambassador
Jackson State University Student Affairs
02.2020 - 12.2022
Bachelor of Science - Biology
Jackson State University
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Kearsley High School