Stacy Reynard
Martins Ferry,OH
Summary
Team-oriented professional ready to take on higher leadership responsibilities with a focus on driving results and fostering collaboration. Proven success in leading and supporting teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
26
26
years of professional experience
Work History
Team Lead - Enrollment Advisor IV
National University
03.2023 - Current
- Provide essential leadership support to enhance team performance and act as the main liaison for 9 enrollment advisors.
- Foster a positive team environment and ensure cohesiveness in the absence of the Associate Director.
- Articulate objectives and timelines to team members, fostering accountability and enhancing performance through outcome-based feedback.
- Gather, organize, and report team member metrics to support operational efficiency.
- Coordinate project activities and monitor deadlines set by the Associate Director to ensure efficient workflow and successful outcomes.
- Develop and implement regular training initiatives focused on program policies and procedures for team members.
- Provide comprehensive answers to questions in vertical chat and other forums, ensuring clarity on product knowledge and internal processes.
- Provide comprehensive mentorship to new hires, ensuring clarity on enrollment advisor responsibilities and expectations.
- Facilitate successful outcomes in department projects by actively participating in culture committee, WOW committee, wings committee, and Salesforce SMS/email project committee. Enhanced team engagement and project effectiveness.
- Implement initiatives to foster teamwork, enhance open communication, and recognize employee achievements, promoting a positive work environment.
Customer Service Representative
Amazon
08.2020 - 04.2022
- Addressed customer inquiries across various communication channels, ensuring prompt resolution and satisfaction.
- Worked with team members to optimize order processing workflows and reduce response times.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
Council Member
Village of Mount Pleasant
02.2020 - 02.2025
- Facilitated community engagement initiatives to enhance resident participation in local governance.
- Collaborated with municipal departments to streamline service delivery and improve operational efficiency.
- Developed and implemented policies addressing community needs and priorities, fostering sustainable growth.
- Led committee meetings to evaluate projects and allocate resources effectively.
- Participated in regional conferences and workshops to stay abreast of best practices in municipal governance.
- Analyzed feedback from constituents to drive improvements in public services and programs.
- Organized community events that promoted civic engagement and encouraged citizen participation in local decision-making processes.
- Collaborated with law enforcement to design community policing strategies, fostering trust and safety.
- Secured funding through grant initiatives, directly contributing to improvement and resources for the village.
- Fostered climate of collaboration between the general public, the city manager, and members of the council.
Lead Intelligence Analyst
United States Navy
01.2015 - 01.2020
- Managed collaborative efforts of junior analysts to deliver timely intelligence products for customer needs.
- Conducted assessments of incoming intelligence data to determine significance and reliability for operational effectiveness.
- Produced and disseminated comprehensive intelligence analysis reports to various organizations, ensuring informed decision-making at the executive level.
- Analyzed operational needs and developed tailored recommendations to improve intelligence gathering and interpretation efforts for multiple theaters of operation.
Human Resource Assistant
United States Navy
01.2010 - 12.2014
- Designed and led workshops focused on empowering job seekers with knowledge and tools for successful job applications and resume crafting.
- Collaborated with personnel to design and implement tailored job strategies for optimal success.
- Oversaw planning, implementation, and assessment of classroom instructional strategies to ensure effective education delivery.
- Systematically recorded and archived individual histories, scores, and relevant documents for future reference.
- Trained staff on adherence to compliance standards and effective performance strategies to ensure operational excellence.
- Facilitated personalized counseling for personnel to explore current job situations, career desires, aptitudes, educational paths, and employment objectives.
- Assessed individual needs to create comprehensive career and education development plans.
- Developed and implemented training materials to educate employees on tuition assistance benefits.
- Managed logistics and outreach for college fairs, enhancing access to higher education resources for interested students.
Russian Linguist
United States Navy
01.2000 - 12.2009
- Delivered precise translations and interpretations of diverse documents, supporting high-level leadership in strategic discussions.
- Facilitated communication with leadership to enhance security operations through timely intelligence assessments.
- Integrated innovative technology tools to optimize language learning outcomes.
Education
MBA - Human Resource Management
Columbia Southern University
Orange Beach, CA01-2014
Bachelor of Science - Social Work
Carlow University
Pittsburgh, PA01-1998
Skills
- Leadership
- Time Management
- Conflict Resolution
- Customer Service
- Performance Management
- Communication
- Team Player
- Collaboration
- Attention to Detail
- Mentoring
- Diversity and inclusion
Accomplishments
- Joint Service Commendation Medal (2)
- Navy and Marine Corps Commendation Medal (2)
- Navy and Marine Corps Achievement Medal (4)
- Combat Action Ribbon (1)
- National Defense Service Medal (1)
- Global War on Terrorism Medal (1)
- Military Outstanding Volunteer Service Medal (1)
- Good Conduct Medal (6)
- Navy Rifle Marksmanship Medal (1)
- Navy Pistol Marksmanship Medal (1)
Languages
Russian
Full Professional
Timeline
Team Lead - Enrollment Advisor IV
National University
03.2023 - Current
Customer Service Representative
Amazon
08.2020 - 04.2022
Council Member
Village of Mount Pleasant
02.2020 - 02.2025
Lead Intelligence Analyst
United States Navy
01.2015 - 01.2020
Human Resource Assistant
United States Navy
01.2010 - 12.2014
Russian Linguist
United States Navy
01.2000 - 12.2009
Bachelor of Science - Social Work
Carlow University
MBA - Human Resource Management
Columbia Southern University