ALIZA GARCIA
Houston
Summary
Dynamic professional with a proven track record at United States Post Office, excelling in customer relations and service quality. Dependable and flexible.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
07.2024 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Administrative Assistant
Williams Brothers Construction Co
04.2019 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sales Representative
Wireless Shop
08.2016 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
No Degree - Office Systems
Sul Ross State University
Alpine, TX06-2002
Skills
- Dependability
- Load balancing
- Prioritization
- Observation
- Flexible
Languages
Spanish
Timeline
Rural Mail Carrier
United States Post Office
07.2024 - Current
Administrative Assistant
Williams Brothers Construction Co
04.2019 - 07.2024
Sales Representative
Wireless Shop
08.2016 - 04.2019
No Degree - Office Systems
Sul Ross State University
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