Dynamic Retail Store Manager with expertise in inventory control and customer service. Proven ability to lead teams, enhance operational efficiency, and drive sales growth.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
T-Mobile
Smryna, GA
09.2023 - Current
Led daily store operations, ensuring adherence to company policies and procedures.
Managed inventory levels and conducted regular stock audits to optimize product availability.
Trained and mentored staff, fostering a high-performance team culture focused on customer service excellence.
Analyzed sales data to identify trends, implementing strategies to enhance store performance and profitability.
Customer Service Representative
BDI
Atlanta, GA
10.2022 - 09.2023
Resolved customer inquiries and issues efficiently through effective communication and problem-solving skills.
Utilized CRM software to track interactions, ensuring accurate documentation and follow-up.
Provided knowledgeable support on product features, enhancing customer understanding and satisfaction.
Collaborated with team members to streamline call handling processes, improving overall service delivery.
Monitored performance metrics to identify areas for improvement in service quality and response times.
Mobile Expert
T-Mobile
Decatur, GA
11.2015 - 10.2022
Delivered exceptional customer service by resolving inquiries and providing product recommendations.
Educated customers on mobile technology and services to enhance user experience.
Assisted in training new team members on operational procedures and product knowledge.
Streamlined inventory management processes to improve stock accuracy and availability.