Alize Batista
Woodbridge Township
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
6
6
years of professional experience
Work History
Financial Consultant
Public Partnerships, PPL
Remote
10.2024 - Current
- Conducted home visits to assess the well-being of clients.
- Participated in team meetings to discuss caseloads and best practices for supporting individuals.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Maintained accurate records and documented client data in company databases.
- Maintained accurate records of client information in accordance with data protection laws.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Led cross-functional teams to address and resolve complex customer issues promptly.
Customer Service Representative
Americold Logisitcs
Edison
02.2022 - 10.2024
- Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties.
- liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
- Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders, and posting inventory records.
- Assures proper invoicing of accounts by verifying computer-generated invoices.
- Resolve refused product, over, short and damaged (OS&D) orders.
Student
Middlesex County College
Edison
09.2021 - 05.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Achieved academic honors and awards, recognizing exceptional performance.
- Developed proficiency in academic writing, including essays and research papers.
- Engaged in classroom discussions, demonstrating critical thinking skills.
Teacher's Assistant
Featherbed Lane School Of Clark, INC.
Woodbridge Township
08.2020 - 08.2021
- Maintained safety and security by overseeing students in recess environments.
- Implemented practice exercises and group assignments to assist students in grasping information quickly.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Collaborated with teachers for lesson preparation by preparing materials, and setting up equipment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Customer Service Representative
Nike
Elizabeth
07.2019 - 08.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Associate of Arts - Liberal Arts And General Studies
Middlesex County College
Edison, NJ05-2024
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ08-2016
Bachelor of Arts - Psychology
Kean University
Union, NJSkills
- Operational efficiency
- ACELLOS Programming
- Spreadsheet tracking
- Document preparation
- Deadline and scheduling management
- Order fulfillment
- Administrative support
- Invoice Processing
- Vendor relationship management
- Budgeting expertise
- CRM software proficiency
- De-escalation techniques
- Data confidentiality
Languages
Spanish
Software
Microsoft Excel
Microsoft Word
Microsoft CRM
Microsoft Outlook
Microsoft Teams
Zoom
Powerpoint
References
References available upon request.
Timeline
Financial Consultant
Public Partnerships, PPL
10.2024 - Current
Customer Service Representative
Americold Logisitcs
02.2022 - 10.2024
Student
Middlesex County College
09.2021 - 05.2024
Teacher's Assistant
Featherbed Lane School Of Clark, INC.
08.2020 - 08.2021
Customer Service Representative
Nike
07.2019 - 08.2020
Associate of Arts - Liberal Arts And General Studies
Middlesex County College
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Bachelor of Arts - Psychology
Kean University