Alize Figueroa
Queens,NY
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Garden OBGYN
09.2023 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
State Farm
Hector Camilo
07.2022 - 01.2023
- Exceeded company sales goals for new policies.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Sold $40,000 in new insurance policies across first quarter.
- Analyzed customer needs and provided best options, upselling products and services.
- Communicated with clients by phone and email to answer questions and offer services.
Marketing Assistant
Andrew Massello
01.2020 - 07.2022
- Licensed Insurance Agent P&C
- Scheduled appointment in regards to Life insurance.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Received underwriting approvals after accurately completing applications for insurance coverage.
Medical Office Receptionist
City Md
01.2018 - 03.2020
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments by telephone or in person.
- Answered phone calls to provide assistance, information and medical personnel access.
- Greeted office patients daily by telephone, email or in person.
Front Desk Receptionist
Hartford Dental Group
11.2018 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Front Desk Receptionist
Medical Office
04.2016 - 12.2018
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
Education
Some College (No Degree) -
Bronx Community College of The City University of New York
The Bronx, NYHigh School Diploma -
Bronx Health Sciences High School
Bronx, NY06.2019
Skills
- Clientele Development
- Critical Thinking
- Interpersonal
- Microsoft Proficient
- Detail Oriented
- Teamwork
- Problem Solving
- Communication
- Time Management
- Verbal and Written Communication
- Email Marketing
- Policy Adjustment Knowledge
- Insurance Sales Strategy
- P&C Licensed
- Understanding Customer Needs
- Multi-Line Telephone Skills
- Attention to Detail
- Customer Service-Oriented
- Customer Service
- Greeting and Seating Clients
- Scheduling and Calendar Management
- Appointment Scheduling
- Call Answering and Routing
Timeline
Medical Receptionist
Garden OBGYN
09.2023 - Current
State Farm
Hector Camilo
07.2022 - 01.2023
Marketing Assistant
Andrew Massello
01.2020 - 07.2022
Front Desk Receptionist
Hartford Dental Group
11.2018 - 01.2019
Medical Office Receptionist
City Md
01.2018 - 03.2020
Front Desk Receptionist
Medical Office
04.2016 - 12.2018
Some College (No Degree) -
Bronx Community College of The City University of New York
High School Diploma -
Bronx Health Sciences High School
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