JAQUELIN GOMEZ
Portland,OR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Women's Healthcare Associates
03.2021 - Current
- Mastered the EPIC medical system to perform everyday tasks.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Schedule patient appointments over the phone and in office, in respective doctors' calendars.
- Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.
- Examine patient insurance, demographic, and health history to keep information current.
- Manage multi-line phone systems and pleasantly greet patients.
- Advocate for the Site Cultural Committee within the two medical offices.
Esthetician/Business Owner
LashRoomByJackie
08.2020 - Current
- Managed purchasing, sales, marketing and customer operations efficiently.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Remote Outbound Sales Representative
ZoomInfo
12.2019 - 08.2020
- Implemented upselling techniques to increase revenue and move product.
- Conducted more than 100 outbound phone calls daily to reach potential clients and market software products and services.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
Customer Request Specialist
ZoomInfo
01.2019 - 12.2019
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer inquiries via phone, email and web-based platforms.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Research Analyst
DiscoverOrg
11.2017 - 06.2019
- Analyzed statistical data using both modern and traditional methods.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Created and maintained a database to store research data.
- Collected and analyzed data from a variety of sources to create detailed market research reports for top-level decision makers.
Education
Esthetician License - Esthetician
Portland Beauty School
Portland, OR08.2019
High School Diploma - undefined
Hudsons Bay High School
Vancouver, WA06.2015
Skills
- Business management and development
- Strong verbal and written communication skills
- Budgeting and cost control
- Knowledge in medical terminology
- Strong organizational skills
- Business administration
- Clientele management
- Adaptable and flexible
- Strong multi-tasking skills
LANGUAGES
Spanish
Timeline
Medical Receptionist
Women's Healthcare Associates
03.2021 - Current
Esthetician/Business Owner
LashRoomByJackie
08.2020 - Current
Remote Outbound Sales Representative
ZoomInfo
12.2019 - 08.2020
Customer Request Specialist
ZoomInfo
01.2019 - 12.2019
Research Analyst
DiscoverOrg
11.2017 - 06.2019
High School Diploma - undefined
Hudsons Bay High School
Esthetician License - Esthetician
Portland Beauty School
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