Vanessa Isabel Gomez
Winter Springs,FL
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Tampa Cardiovascular Associates
2024.11 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Reservation Sales & Customer Service Specialist
Delta Airlines
2023.11 - Current
- As a Reservation Sales & Customer Service Specialist, I work in a service and sales-focused team that is passionate about listening, caring, and connecting with our customers
- I assist passengers with all their booking needs
- I solve any issues that need resolution
- I provide the highest level of quality customer service to ensure our customers have the best experience possible every time
- I continue to meet and exceed in all my metrics and ensure my training is up to date to give our customers the most up-to-date information and best service possible
- I follow all policies, procedures, and regulations to ensure I am performing at the highest level at all times
- I partner with my leaders to continue to improve and grow within my field of service to continue to grow within the company
Assistant Manager (Operations)
Old Navy
2024.02 - 2024.11
- As an Assistant Manager in Old Navy, my main responsibility is making sure the store is running efficiently and proficiently in an Operations standpoint
- I am responsible for hiring, and training and following up of the associates and Leads
- I am responsible to ensure all paperwork and trainings are complying according to laws, policies and procedures
- I monitor the results and make plans to continue to improve our monthly audit and ensure we were compliant with all loss prevention and operational policies and procedures
- I ensure that our customers receive the best customer experience by monitoring, training and providing feedback to the staff
- I also ensure the results of reports are communicated to the staff, make improvement plans and follow up for better results
Retail Store/Backroom Associate
Adidas
2022.09 - 2024.03
- As a Retail store/Backroom Associate I greet customers in a friendly and professional manner, providing excellent customer service
- I assist customers with product selection, offering advice on fit, style, and color options
- I maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- I monitor inventory levels to ensure products are adequately stocked receive shipments, unpack items, stock shelves, and organize the sales floor
- I follow company procedures for handling merchandise, maintaining cleanliness standards, and adhering to safety regulations
- Perform additional duties as assigned by management
Retail Lead
Adidas
2023.03 - 2023.11
- As the Retail Lead, I serve as a representative of the Adidas brand, consistently embodying Brand Attitude and Values
- I efficiently manage resources and streamline processes to enhance productivity across diverse scenarios
- In conjunction with and guidance of the store manager, we dedicatedly contribute to achieving or surpassing store sales and profit goals by fostering strong consumer loyalty to the Adidas brand
- I lead a cohesive team effort to consistently implement visual merchandising and housekeeping standards, resulting in an enticing and customer friendly shopping environment
- I ensure optimized product availability for customers, ensuring a diverse and well stocked product range
- I prioritize safety by maintaining a secure shopping and working environment with motivated and empowered team members; excelling and fostering a balanced performance-driven and brand loyalty culture
Patient Coordinator
Lumina Vein and Aesthetic Institute/The Vascular Experts
2021.07 - 2023.02
- As a Patient Coordinator, I perform all analytical and data entry tasks
- I answer patient calls, emails, and questions, including finding insurance estimates while confidentially managing patient accounts
- I am responsible for registering and scheduling patient visits and answering pre-visit questions
- I work as a team player to ensure each patient receives the best service possible
- I communicate with insurance companies to get prior authorizations for procedures
- I ensure that all documents are scanned into patient charts and documented properly
- I assist the care team with setting goals for quality assurance and best practices
- I also assist in patient procedures when needed
- I ensure compliance with professional standards & regulatory requirements are always met while assisting the care team as well as the patients and their families
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Assistant Manager
TJ Maxx
2018.04 - 2021.07
- In my role with TJ Maxx, my main responsibility was planning and organizing all marketing and merchandising of the store
- I was responsible for monitoring sales and analyzing sales reports then coordinating with the team and incoming shipment trucks to ensure we were maximizing sales in each department
- I was also responsible for supporting the scheduling, hiring, and training of associates and de-escalating customer issues
- I was also involved in the monthly audit to ensure we were compliant with all loss prevention and operational policies and procedures
Co-Manager
Forever 21
2017.11 - 2018.04
- Although my title was Co-Manager most of my time with Forever 21 I was an acting Store Manager and I managed up to 50 Associates and 10 Managers
- While in this role I rebuilt the staff due to underperformance
- With the new staff, the store saw a significant improvement in results
- I was responsible for scheduling, hiring, and training the staff
- I ensured that merchandising, marketing, promotions, and standards were being consistently executed by deadlines and beyond company standards
Department Manager
H & M Clothing Company
2011.05 - 2017.11
- I began my career with H&M as a Department Supervisor/Cash Office Responsible and worked my way up to Department Manager
- I have managed up to 120 associates and 15 Managers/Supervisors in several high-ranking stores over the years
- I was responsible for scheduling, hiring, training, calculating, and communicating goals, coaching, and disciplinary action
- In this role, I would also ensure all operational tasks and responsibilities were being followed per company standards by the deadlines provided
- These included planning and execution of marketing and merchandising standards using sales reports to adjust to the specific needs of the business
- In addition, I managed stock planning and processing and ensured that all opening and closing routines were executed accurately daily
Education
GED -
Orlando Tech
Orlando, FL2003-06
Skills
- Strong planning and organizing skills
- Outstanding communication skills
- Self-motivated and reliable
- Result driven
- Strategic business planning
- Passionate about talent development
- Strategic scheduling
- Extensive knowledge of business operations
- Effective payroll management
- Great at conflict resolution and problem solving
- Proficient computer skills
- Excellent merchandising skills
- Change agile/Adaptable
- Quick learner
- Medical terminology
- Telephone etiquette
- Front desk operations
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Medical Receptionist
Tampa Cardiovascular Associates
2024.11 - Current
Assistant Manager (Operations)
Old Navy
2024.02 - 2024.11
Reservation Sales & Customer Service Specialist
Delta Airlines
2023.11 - Current
Retail Lead
Adidas
2023.03 - 2023.11
Retail Store/Backroom Associate
Adidas
2022.09 - 2024.03
Patient Coordinator
Lumina Vein and Aesthetic Institute/The Vascular Experts
2021.07 - 2023.02
Assistant Manager
TJ Maxx
2018.04 - 2021.07
Co-Manager
Forever 21
2017.11 - 2018.04
Department Manager
H & M Clothing Company
2011.05 - 2017.11
GED -
Orlando Tech