Alize Laamea Guillory Kinimaka
Las Vegas,NV
Summary
Versatile and results-driven professional with experience at Hawaii Conventional Services and Carwash Werks. Excelled in high-stress situations, enhancing customer loyalty through empathetic service and critical thinking. Demonstrated expertise in safe driving and active listening, contributing to high client retention rates. Skilled in teamwork, ensuring consistent service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hawaii Conventional Services
08.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Carwash Delivery Driver/ Service Technician
Carwash Werks
01.2022 - 07.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Delivered chemicals and supplies to customers on a daily basis
- Optimized service delivery times, implementing efficient routing and scheduling strategies.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Certificate of Technical Studies - HVAC
Advanced Training Institute
Las Vegas, NV11-2025
High School Diploma -
Kapolei High School
Kapolei, HI05-2021
Skills
- Active listening
- Critical thinking
- Relationship building
- Customer relations
- Professional telephone demeanor
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Customer service
- Clean driving record
- Safe driving record
Timeline
Customer Service Representative
Hawaii Conventional Services
08.2023 - 11.2024
Carwash Delivery Driver/ Service Technician
Carwash Werks
01.2022 - 07.2023
Certificate of Technical Studies - HVAC
Advanced Training Institute
High School Diploma -
Kapolei High School
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