Alize Rosario Velazquez
Gainesville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Norwegian Cruise Line
Tampa, FL
06.2022 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
- Maintained and managed customer files and databases.
Retail Sales Associate
Tastic Photo
Tampa, FL
01.2022 - 03.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Enhanced visual content quality by meticulously editing and retouching images for print and digital publications.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Lead Assistant
Shears of Trinity
Trinity, FL
06.2021 - 12.2021
- Set an example for apprentice salon assistants in delivering exemplary customer service and adept at cultivating positive interpersonal relationships with clients.
- Built strong relationships with customers through positive attitude and attentive response.
- Initiated timely response to emails, voicemails, and written correspondence.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collected payments for sales transactions and issued receipts for merchandise sales.
Education
High School Diploma -
Forest High School
Ocala, FL05.2022
Skills
- Account Management
- Customer Relationship Management
- Data Entry
- De-Escalation Techniques
- Payment Processing
- Price Quotes
- Sales Expertise
Websites
Timeline
Customer Service Specialist
Norwegian Cruise Line
06.2022 - Current
Retail Sales Associate
Tastic Photo
01.2022 - 03.2022
Lead Assistant
Shears of Trinity
06.2021 - 12.2021
High School Diploma -
Forest High School