Alize Santiago
Schenectady,NY
Summary
Dedicated professional with a strong background in customer service, cash handling, and training. Exceptional at resolving customer issues and onboarding new team members, contributing to team performance and customer satisfaction. Committed to delivering efficient service in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Cashier
Price Chopper
Schenectady, New York
02.2026 - Current
- Process customer transactions efficiently at checkout stations.
- Handle cash, credit, and digital payments accurately.
- Greeted customers and answered questions about store products and services to provide helpful support.
- Assisted customers with inquiries about products and promotions to enhance their shopping experience.
- Resolved customer complaints promptly and professionally, ensuring customer satisfaction.
- Maintain cleanliness and organization of the checkout area.
Closing Cashier
Stewart's Shops
Voorheesville, NY
03.2023 - 01.2024
- Compiled end of day reports to summarize cash flow and drawer totals.
- Provided exceptional customer service by greeting customers and addressing store inquiries promptly.
- Guided customers in locating items and answering product or service questions.
- Provided product information and resolved concerns to assist customers.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Verified that customers are of legal age to purchase restricted items.
- Assisted with training and mentoring new team members.
Training Coordinator
Marshalls
Glenmont, NY
11.2022 - 02.2023
- Trained existing personnel on new applications and job functions, enhancing team capability and service delivery.
- Trained new cashiers on the use of point of sale systems, including proper handling of money, credit card transactions, gift cards and coupons.
- Monitored and evaluated employee progress during training, providing feedback to support development.
- Scheduled training sessions and events, ensuring availability of resources to facilitate effective learning.
- Ensured compliance with applicable laws and regulations related to workplace safety and health standards.
- Assisted in resolving customer complaints related to purchases or returns in a timely manner.
- Balanced cash registers by counting cash, depositing funds and determining end of day balance.
Training Manager
Price Chopper
Schenectady, NY
04.2016 - 09.2021
- Created organized training manuals, multimedia resources, visual aids, and educational materials to enhance learning experiences.
- Developed and provided training programs based on classroom demonstrations and workshops.
- Trained new cashiers on point of sale systems, ensuring proper handling of cash, credit card transactions, gift cards, and coupons for accurate operations.
- Collaborated with upper management to devise strategies aimed at enhancing operational efficiency within the department.
- Monitor daily operations of the checkout area to ensure smooth operation during peak hours.
- Administered disciplinary measures in response to employee violations to maintain workplace standards.
- Authorize special actions and discounts to resolve customer disputes and maintain satisfaction.
- Performed daily audits of register transactions to ensure accuracy and compliance with company standards.
- Balanced cash registers by counting cash, depositing funds and determining the end of the balance.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Executed data entry tasks accurately and efficiently while utilizing computer systems for record-keeping.
- Answered phones in a friendly manner and assisted callers with a variety of questions.
- Delegated tasks to team members according to individual strengths.
Education
Advanced Regents Diploma -
Colonie Central High School
01-2016
Skills
- Cash handling expertise
- POS system proficiency
- Sales transactions
- Refunds and exchanges
- Inventory management
- Customer service
- Attention to detail
- Multitasking and organization
- Staff training
- Patience and empathy
Timeline
Cashier
Price Chopper
02.2026 - Current
Closing Cashier
Stewart's Shops
03.2023 - 01.2024
Training Coordinator
Marshalls
11.2022 - 02.2023
Training Manager
Price Chopper
04.2016 - 09.2021
Advanced Regents Diploma -
Colonie Central High School