Alizee Gutierrez
Orlando,FL
Summary
Detail-oriented professional with experience managing front desk operations in a dental setting. Proven ability to train team members, coordinate patient flow, and maintain accurate records, contributing to a seamless and efficient environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Office Administrator - Treatment Cordinator
Orlando Dental Center
Orlando, FL
05.2024 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated with dental staff to streamline communication and enhance patient flow during busy periods.
- Maintained accurate patient records using dental practice management software.
- Assisted in developing office protocols to enhance patient experience and satisfaction.
- Processed insurance claims and payments, ensuring accuracy and compliance with company policies.
- Assisted in maintaining a clean and welcoming reception area, contributing to positive patient experiences.
- Trained new front desk staff on procedures and best practices for improved team performance.
- Implemented inventory management for office supplies, optimizing resource availability for daily operations.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Team Trainer
Taco Bell
Orlando, FL
05.2023 - 05.2024
- Trained team members on operational procedures and customer service standards.
- Developed training materials to enhance employee performance and service quality.
- Conducted regular assessments of team skills to identify areas for improvement.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into the team.
- Coordinated with management to align training programs with business objectives.
- Mentored staff in best practices for food safety and cleanliness protocols.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained current knowledge of all team position requirements.
- Trained new employees in specific job requirements.
Education
Associate of Arts - Architecture
Valencia College
Orlando, FL05-2027
High School Diploma -
Penn Foster High School
Scranton, PA05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Bilingual
- Computer proficiency
- Payment processing
- Customer and client relations
- Customer complaint resolution
- Data confidentiality
- Multitasking and organization
- Phone etiquette
- Basic accounting
Certification
- CPR Certified - December 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Office Administrator - Treatment Cordinator
Orlando Dental Center
05.2024 - Current
Team Trainer
Taco Bell
05.2023 - 05.2024
Associate of Arts - Architecture
Valencia College
High School Diploma -
Penn Foster High School