Alizia Gonzalez
White Settlement,TX
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
EOS Fitness
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Wal-Mart
11.2023 - 08.2024
- Processed customer transactions quickly and accurately
- Provided friendly service and answered product inquiries
- Maintained cleanliness and organization of the front-end checkout area
- Handled returns and exchanges while ensuring customer satisfaction
- Checked in trucks for deliveries
Warehouse Associate
Amazon
10.2023 - 11.2023
- Picked and packed customer orders efficiently to meet daily quotas
- Operated scanning equipment and ensured correct product labeling
- Maintained safe and clean work environment in fulfillment center
Server
Cotton Patch Café
09.2023 - 11.2023
- Greeted guests and provided prompt table service
- Took food and drink orders and communicated with kitchen staff
- Ensured customer satisfaction through attention to detail
Food Service Associate
AAFES Exchange Service (Slim Chickens)
05.2020 - 12.2022
- Delivered meals and took customer orders in a fast-paced environment
- Prepped food and maintained cleanliness in food service area
- Supported team during peak meal times and ensured quality service
Education
Cosmetology Program -
Paul Mitchell The School
Arlington, TX09-2024
High School Diploma -
Waynesville High School
Waynesville, Missouri05.2023
Skills
- Customer Service
- Cash Handling
- Warehouse Operations
- Picking
- Packing
- Food Preparation
- Service
- Team Collaboration
- Problem Solving
- Time Management
- Entry-Level Analytics
- Cooking
- Kitchen Sanitation
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
EOS Fitness
08.2024 - Current
Cashier
Wal-Mart
11.2023 - 08.2024
Warehouse Associate
Amazon
10.2023 - 11.2023
Server
Cotton Patch Café
09.2023 - 11.2023
Food Service Associate
AAFES Exchange Service (Slim Chickens)
05.2020 - 12.2022
High School Diploma -
Waynesville High School
Cosmetology Program -
Paul Mitchell The School
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