Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alkida Beqolli

Bonita Springs,FL

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of job needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive relationships and contribute to a better work environment. Love learning and taking responsibilities.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Capitevo
06.2020 - 09.2021
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science - Business Administration And Management

Florida SouthWestern State College
Fort Myers, FL
12-2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Organized
  • Responsible
  • Team work
  • Quick learner

Languages

Albanian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Turkish
Elementary

Timeline

Customer Service Representative

Capitevo
06.2020 - 09.2021

Associate of Science - Business Administration And Management

Florida SouthWestern State College

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Alkida Beqolli