Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Timeline
AssistantManager

Al'Kiya Hill

Saint Petersburg,FL

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant

Gastro Florida
10.2021 - 05.2024
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Directed over 30 patients daily to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Various duties as assigned, including front office roles.
  • Chart Prep

Pediatric Medical Assistant

Community Health Centers of Pinellas
02.2018 - 10.2021
  • Assist providers with exams of patients and special procedures as requested
  • Process all tasks, including phone calls from patients, rerouting as appropriate
  • Scanned and faxed documents to be read, reviewed, placed in appropriate charts.
  • Administer treatments including nebulizer, oral medications, pediatric
  • Perform screening tests including audiometry, EKG, Pulse Ox, and peak flow meter.
  • Schedule patients for follow-up appointments based on established protocol, identified needs and availability of appointments.
  • Clean and stocked exam rooms, disinfect exam room tables, and lab.
  • Increased patient satisfaction by providing compassionate and efficient pediatric care.
  • Established trusting relationships with patients and families, fostering positive atmosphere during visits.
  • Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
  • Reduced errors by verifying medication dosages before administration as per physician orders.
  • Taught patients about medications, procedures, and care plan instructions.
  • Prepared lab specimens for diagnostic evaluation.
  • Administered vaccinations and medications for timely delivery of essential treatments.

Supply Technician

John Hopkins All Children's Hospital
06.2015 - 02.2019
  • Receiving, keying, and promptly distributing all supplies within the facility, stock as well as all other stocking locations.
  • Conducting physical inventories.
  • Handles multiple tasks simultaneously.
  • Assisted in surgical procedures with prompt delivery of sterile supplies, contributing to successful outcomes and patient satisfaction.
  • Ensured timely availability of required supplies through proactive communication with other departments, minimizing delays in patient care delivery.
  • Wrapped trays, instrument packs, and sets.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Inspected sterile package integrity prior to distribution.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Stocking and Inventory checks on Pyxis machines.

Customer Service Representative

LOWE'S
11.2014 - 05.2017
  • Approved invoices and prepared documents for returns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Tracked orders, managed shipments received, unloaded unpacked goods.
  • Calculated inventory, tagged merchandise, and updated inventory data.
  • Greeted and assisted customers, assuring customer satisfaction.
  • Answered phone calls regarding phone sales and transferred calls when necessary.
  • Responded to questions and concerns regarding products, services, and warranties.
  • Consistently improved customers satisfaction through expert resolution of conflicts, issues, and returns.

Customer Service Leader

SWEETBAY SUPERMARKET
06.2012 - 04.2014
  • Managed different registers and assisted customers with grocery bags.
  • Responded to customer calls and emails to answer questions about products and services.
  • Worked directly with customers; answered their questions regarding products and store policy.
  • Handled cash and credit purchases while ensuring customers' satisfaction.
  • Completed Western Union money orders and lottery tickets for customers.
  • Answered and transferred phone calls to appropriate department.
  • Managed check cashing service and money pickups.
  • Completed Supervisor overrides when necessary.
  • Balanced and counted store safe.

Education

GIBBS HIGH SCHOOL
Saint Petersburg, FL

CLINICAL MEDICAL ASSISTANT -

ST. PETERSBURG COLLEGE
Saint Petersburg, FL
10.2018

Skills

  • Vital signs
  • Phlebotomy
  • Customer service
  • Experience Administering Injections
  • Patient Care
  • Triage
  • ICD-10
  • CPT Coding
  • Insurance Verification
  • Hospital Experience
  • Patient Scheduling
  • EMR / EHR
  • Direct Patient Care
  • Electronic Health Records
  • Electronic Medical Records
  • Specimen collection and processing
  • Medical Records Management

Certification

  • Certified Medical Assistant
  • CPR Certification
  • CCMA Certification
  • BLS Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Recognized for outstanding dedication to patient care.

Timeline

Medical Assistant

Gastro Florida
10.2021 - 05.2024

Pediatric Medical Assistant

Community Health Centers of Pinellas
02.2018 - 10.2021

Supply Technician

John Hopkins All Children's Hospital
06.2015 - 02.2019

Customer Service Representative

LOWE'S
11.2014 - 05.2017

Customer Service Leader

SWEETBAY SUPERMARKET
06.2012 - 04.2014

GIBBS HIGH SCHOOL

CLINICAL MEDICAL ASSISTANT -

ST. PETERSBURG COLLEGE

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Al'Kiya Hill