ALLA DENISYUK
Liverpool,NY
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
AFFORDABLE DENTURES & IMPLANTS
10.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Developed and implemented strategies to increase sales and profitability.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Assisted in recruiting, hiring and training of team members.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Interacted well with customers to build connections and nurture relationships.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Reported issues to higher management with great detail.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Dental Assistant/Front Desk Associate
PEACH STREET DENTAL & DENTURES
03.2023 - 10.2023
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Verified patient insurance eligibility and benefits.
- Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed detailed models of patients' mouths to create accurate devices.
- Prepared wax bite-blocks and impression trays for use.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
Dental Assistant
LAKE ERIE DENTAL
04.2022 - 03.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Demonstrated proficient x-ray skills, capturing quality images while adhering to strict radiation safety guidelines for both patients and staff members alike.
Crisis Services Technician
CRISIS SERVICES
11.2021 - 03.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Supported clients'' mental health by connecting them to appropriate community resources and services.
- Provided crisis intervention services, effectively addressing immediate mental health concerns and promoting safety.
Lead Dental Assistant
PEACH STREET DENTAL & DENTURES
08.2015 - 11.2021
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits.
Substitute Dental Assistant Instructor
GREAT LAKES INSTITUTE OF TECHNOLOGY
05.2015 - 08.2015
- Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.
- Enhanced overall program reputation through consistent delivery of high-quality instruction, leading to increased enrollment rates and recognition within the dental assisting education community.
- Increased student engagement in lectures by incorporating real-life case studies from the dental profession.
- Evaluated student performance through exams, assignments, and demonstrations, identifying areas of improvement for targeted instruction.
- Improved student competency by implementing hands-on dental assistant training exercises.
- Provided constructive feedback on assignments and assessments, empowering students to take ownership of their learning experience and improve over time.
Dental Assistant
MCKEAN COMPREHENSIVE FAMILY DENTISTRY
03.2012 - 06.2014
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Dental Assistant
LASER DENTISTRY OF ERIE
05.2011 - 03.2012
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Bachelor of Arts - PSYCHOLOGY
Edinboro University of Pennsylvania
Edinboro, PA12.2021
DENTAL ASSISTANT DIPLOMA -
Great Lakes Institute of Technology
06.2011
TOURISM AND HOSPITALITY MANAGEMENT -
Erie County Technical School
06.2010
Skills
- Leadership and team building
- Operations management
- Team player
- Problem resolution
- Time management
- Customer relations
- Training and development
- Goal setting
- Inventory control
- P&L management
- Schedule management
- Labor cost controls
- Customer retention
- Sales expertise
- Sound judgment
- Bilingual
Accomplishments
- Supervised team of 8 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
Certification
- HIPAA Informed Care Training
- Infection Control Compliance Training/ Bloodborne Pathogens
- OSHA Compliance Training
- Comprehensive Crisis Management Training
- Emergency Preparedness Training
- First Aid Mental Health Training
- DANB Radiology Certification
- Tourism and Hospitality Management Certification
Languages
Ukrainian
Native or Bilingual
Russian
Professional Working
Timeline
General Manager
AFFORDABLE DENTURES & IMPLANTS
10.2023 - Current
Lead Dental Assistant/Front Desk Associate
PEACH STREET DENTAL & DENTURES
03.2023 - 10.2023
Dental Assistant
LAKE ERIE DENTAL
04.2022 - 03.2023
Crisis Services Technician
CRISIS SERVICES
11.2021 - 03.2022
Lead Dental Assistant
PEACH STREET DENTAL & DENTURES
08.2015 - 11.2021
Substitute Dental Assistant Instructor
GREAT LAKES INSTITUTE OF TECHNOLOGY
05.2015 - 08.2015
Dental Assistant
MCKEAN COMPREHENSIVE FAMILY DENTISTRY
03.2012 - 06.2014
Dental Assistant
LASER DENTISTRY OF ERIE
05.2011 - 03.2012
DENTAL ASSISTANT DIPLOMA -
Great Lakes Institute of Technology
TOURISM AND HOSPITALITY MANAGEMENT -
Erie County Technical School
Bachelor of Arts - PSYCHOLOGY
Edinboro University of Pennsylvania
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