Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
background-images

ALLA DENISYUK

Liverpool,NY

Summary

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

AFFORDABLE DENTURES & IMPLANTS
10.2023 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Developed and implemented strategies to increase sales and profitability.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
  • Reported issues to higher management with great detail.
  • Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Lead Dental Assistant/Front Desk Associate

PEACH STREET DENTAL & DENTURES
03.2023 - 10.2023
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Verified patient insurance eligibility and benefits.
  • Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready.
  • Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
  • Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
  • Provided high-quality pre-surgical consultations, discussing potential risks, benefits, and alternatives with prospective patients.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed detailed models of patients' mouths to create accurate devices.
  • Prepared wax bite-blocks and impression trays for use.
  • Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
  • Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
  • Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.

Dental Assistant

LAKE ERIE DENTAL
04.2022 - 03.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
  • Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
  • Demonstrated proficient x-ray skills, capturing quality images while adhering to strict radiation safety guidelines for both patients and staff members alike.

Crisis Services Technician

CRISIS SERVICES
11.2021 - 03.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Supported clients'' mental health by connecting them to appropriate community resources and services.
  • Provided crisis intervention services, effectively addressing immediate mental health concerns and promoting safety.

Lead Dental Assistant

PEACH STREET DENTAL & DENTURES
08.2015 - 11.2021
  • Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
  • Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
  • Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
  • Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
  • Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
  • Scheduled and confirmed patient appointments.
  • Verified patient insurance eligibility and benefits.

Substitute Dental Assistant Instructor

GREAT LAKES INSTITUTE OF TECHNOLOGY
05.2015 - 08.2015
  • Promoted a positive learning environment with an emphasis on teamwork and collaboration among students.
  • Enhanced overall program reputation through consistent delivery of high-quality instruction, leading to increased enrollment rates and recognition within the dental assisting education community.
  • Increased student engagement in lectures by incorporating real-life case studies from the dental profession.
  • Evaluated student performance through exams, assignments, and demonstrations, identifying areas of improvement for targeted instruction.
  • Improved student competency by implementing hands-on dental assistant training exercises.
  • Provided constructive feedback on assignments and assessments, empowering students to take ownership of their learning experience and improve over time.

Dental Assistant

MCKEAN COMPREHENSIVE FAMILY DENTISTRY
03.2012 - 06.2014
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.

Dental Assistant

LASER DENTISTRY OF ERIE
05.2011 - 03.2012
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.

Education

Bachelor of Arts - PSYCHOLOGY

Edinboro University of Pennsylvania
Edinboro, PA
12.2021

DENTAL ASSISTANT DIPLOMA -

Great Lakes Institute of Technology
06.2011

TOURISM AND HOSPITALITY MANAGEMENT -

Erie County Technical School
06.2010

Skills

  • Leadership and team building
  • Operations management
  • Team player
  • Problem resolution
  • Time management
  • Customer relations
  • Training and development
  • Goal setting
  • Inventory control
  • P&L management
  • Schedule management
  • Labor cost controls
  • Customer retention
  • Sales expertise
  • Sound judgment
  • Bilingual

Accomplishments

  • Supervised team of 8 staff members.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.

Certification

  • HIPAA Informed Care Training
  • Infection Control Compliance Training/ Bloodborne Pathogens
  • OSHA Compliance Training
  • Comprehensive Crisis Management Training
  • Emergency Preparedness Training
  • First Aid Mental Health Training
  • DANB Radiology Certification
  • Tourism and Hospitality Management Certification

Languages

Ukrainian
Native or Bilingual
Russian
Professional Working

Timeline

General Manager

AFFORDABLE DENTURES & IMPLANTS
10.2023 - Current

Lead Dental Assistant/Front Desk Associate

PEACH STREET DENTAL & DENTURES
03.2023 - 10.2023

Dental Assistant

LAKE ERIE DENTAL
04.2022 - 03.2023

Crisis Services Technician

CRISIS SERVICES
11.2021 - 03.2022

Lead Dental Assistant

PEACH STREET DENTAL & DENTURES
08.2015 - 11.2021

Substitute Dental Assistant Instructor

GREAT LAKES INSTITUTE OF TECHNOLOGY
05.2015 - 08.2015

Dental Assistant

MCKEAN COMPREHENSIVE FAMILY DENTISTRY
03.2012 - 06.2014

Dental Assistant

LASER DENTISTRY OF ERIE
05.2011 - 03.2012

DENTAL ASSISTANT DIPLOMA -

Great Lakes Institute of Technology

TOURISM AND HOSPITALITY MANAGEMENT -

Erie County Technical School

Bachelor of Arts - PSYCHOLOGY

Edinboro University of Pennsylvania
ALLA DENISYUK